What is your favourite thing about your job?
My role exposes me to all new hires of the hotel. I mostly meet them in the training room for their first orientation week when joining the hotel, which enables me to know almost everybody at our property and have an impact on them by familiarising them with the Kempinski values and the code of conduct, and becoming a role model for most of them.
Kempinski is different from my previous place of work because we outline a clear vision and have defined our mission statement in a way that enables our vision to be achieved. Again, the values and code of conduct enable new joiners to know what the brand expects from them, and they shape our way of life at Kempinski. One should be focused, work diligently, take seriously the training available internally and try to cross-train in other departments to understand hotel operations, so when there is an opportunity for a task force or transfer, one can take it.
“Theresah joined the hotel for its pre-opening in August 2015 as Training Coordinator. Throughout her service period, she has shown dedication and willingness to assist other employees with their tasks. Theresah actively participates in Human Resource projects and staff engagement activities, mostly playing a pivotal role. One of her recent achievements is when she single-handedly managed the Training Department in the absence of the training manager, handling the orientation for 25 new joiners. Her dedication and effort are highly commendable and have earned her a promotion to Training Executive. I am confident Theresah will do more in the years ahead.” Barbara, Director of Human Resources, Kempinski Hotel Gold Coast City Accra.
What are some interesting facts about your property?
Our hotel has the largest space in terms of rooms, offices and parking space. It is most admired by celebrities in Ghana and the subregion. With team members who are very courteous and respectful, the Hidden Treasure of our hotel is our people. We are naturally hospitable so it is easy to live by the DNA values to attain guest satisfaction.
How has the experience been throughout the time with us?
Working at Kempinski has impacted my life positively both personally and professionally. Before, I used to be an introvert, but now, I have become an extrovert and have had the opportunity to work on my human relations skills with the team and become outgoing and down to earth so that the team can easily approach me when they have any enquiries about our work environment.
Any favourite moments?
My favourite moments are when I have given assistance and encouragement to our employees who think they don’t deserve the opportunity of working with us because of their educational background and the geographical locations around Ghana they come from. I encourage them by making them see that when they take their work seriously and bring dedication to what they do, they can become like me. I see some casual new joiners in the team who are able to take my guidance, and I get to witness them climb the ladder to be supervisors in their relative roles. I’m always happy that I play a part in our people’s growth and development.