When did you first start with Kempinski and how has it evolved?
I joined Sunrise Kempinski Hotel Beijing as Assistant Banquet Manager in 2014. I have spent eight years with Kempinski, and I truly appreciate its commitment to me during this time. Being individually committed to Kempinski, I am very much honoured to be part of the team in providing luxury service to our guests.
I have had a clearer career development plan ever since I started and built the habit of self-discipline for my personal growth. My favourite thing about my job here is being able to deliver the Kempinski standards as a team to the guests in completing important events as well as demonstrating our DNA.
What would you like people to know about your property?
I’ve only worked in this one location, and the fast-paced development, as well as the flourishing of my country, gives me full security and confidence to be here. Although most people will think the northern part of China has very little scenery to see in the winter, the winter season on Yanqi Island is very beautiful. Some frequent guests choose the winter season for vacation to enjoy the peace as well as the warm service we provide. Additionally, we are also located in a very historical place that has held many international events. Every specific piece of art here has its history and profound meaning.
We’ve had many wonderful moments here during my eight years. We’ve held APEC, G20, Understanding China, BRF, Shake the Lake, etc. All the late nights, rehearsals and preparations have been unforgettable and valuable experiences.
Anything you would like to add for potential candidates for Kempinski?
Kempinski is a European luxury brand implementing luxury service theory. We are a hotel group in which you can all study, learn and develop altogether. Everyone needs to treat their job seriously and cherish every opportunity with their full efforts. The hidden treasure of our hotel is our people. Each colleague is unique, and they have different talents. Our loyal employees are the treasures of the hotel and cannot be replaced. We have them in every department. They are hardworking, shining low-profile individuals.
I like to recognise the management theory of hotels when providing luxury service and attention to detail. This reminds us to maintain our status when interacting with guests. Good service focuses more on tangible assets like an elegant environment, complete facilities, etc. Great service focuses more on personalised, detailed service in addition to service theory and commitment.
Being able to gain experience and grow together, I feel very honoured to be part of Kempinski. My favourite moment is to get together with my team members after every successful event, enjoying delicious food, as well as the joy of success brought by everyone’s outstanding performance.