Grand Kempinski Hotel Shanghai
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.
SCOPE岗位概述
To supervise the successful organization, preparation and execution of any type of banquet event and assist the Assistant Banquet Manager to successfully handle all events.
监督所有类型宴会的组织和准备工作，确保宴会地成功完成。并协助宴会副经理处理所有相关事宜。
Give full support that ensures the Banquet Service Department is running as a successful and independent profit centre, ensuring that all functions are successfully executed, ensuring maximum guest satisfaction through planning, organizing, controlling the respective Administration and Operation.
全力支持以确保宴会服务部成为以一个可成功运营且盈利的部门，确保所有活动成功进行，并通过计划，组织，控制、行政管理各个环节的良好管理，令客人达到最高满意度。
OVERALL OBJECTIVES总体目标
The job of Banquet Supervisor is executed satisfactorily when:
为圆满完成宴会厅主管一职，应达到以下要求：
All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
严格遵守酒店的各项消防，食品安全等规章制度，包括HACCP的卫生标准。
The service team is well managed, having delegated the appropriate tasks to the team members.
管理好服务团队，适当的将任务委派给团队成员。
The sales are driven to the outlet’s full potential and that budget is adhered to.
坚持销售，驱动各餐厅的潜在收入，以达到预算。
A High quality of product and service is maintained in the outlet.
保持宴会高质量的出品和服务。
The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
推动部门员工的主人翁意识，寻找更多的生意机会。
MAIN RESPONSIBILITIES 主要职责
Responsible to Assistant Banquet Manager.
服从宴会副经理的领导。
Responsible for Banquet Waiter / Waitress.
领导宴会服务员的工作
Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
准时到岗工作，工作时严格按照凯宾斯基着装和仪容仪表的标准并树立榜样，时刻保持一个高标准，专业的个人形象，包括鞋子要抛光、始终佩戴名牌等。
A courteous, professional and efficient service is provided at all times.
始终提供有礼貌的，专业、高效的服务。
All duties and tasks are performed as per the tasks required at the outlet.
执行所有的本部门要求的所有工作。
Be knowledgeable of all services and products offered by the hotel.
熟知酒店所有的产品知识。
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
全面了解部门所有的餐饮产品。
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
了解酒店产品，并推销部门指定的所有产品，同时提出可替代产品的建议。
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
监督运营用品和设备的使用，成功降低损坏和浪费。
Ensure that the place of work and surrounding area is kept clean and organized at all times.
确保工作地点和周围地区时刻保持清洁有序。
Successfully perform opening and closing procedures established for the assigned outlet
按照酒店程序进行开餐和关餐。
Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
迅速有效礼貌的处理客人诉求，同时汇报给部门经理。
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
即时向主管报告客人的投诉，确保进行跟进。
Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
作为部门的指定的负责人要熟悉POS系统的知识及操作技能，并负责部门培训。
Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
了解并严格遵守酒店的规章制度，及政策中关于消防，卫生，健康和安全的相关规定。
Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
和酒店内相关部门的员工保持良好的工作关系。
Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
出席并参与所有的员工会议，部门培训及酒店发起的培训安排。
Undertake reasonable tasks and secondary duties as assigned by the Department Head.
完成部门经理指定的合理任务和职责。
Respond to any changes in the department as dictated by the hotel management.
跟进所有酒店管理层传达的跟本部门相关问题。
Assist in carrying out scheduled inventories of products and operating equipment.
协助定期开展固定资产和运营设备的盘点。
Perform any other assigned reasonable duties and responsibilities as assigned.
执行一切合理分配的责任和任务。
Projecting at all times a positive and motivated attitude and exercise self-control.
始终保持积极上进的态度，自我激励。
Having a complete understanding of the monthly profit and loss statement of the department.
全面了解部门每月损益情况。
Be able to lead the service and act as a role model to the team.
能够领导服务员工并充当团队榜样的角色。
Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.
根据酒店和部门的要求能够确保提供完美高标准的服务。
Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
完全了解宴会厅的概念，并能够指导所提供的服务，食品和酒水。
Be able to ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.
能够确保和团队良好的沟通，并且能够在宴会副经理不在时召开部门会议。
Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.
宴会经理和副经理不在时参加餐饮部会议。
Identify and errors and correct them as required during set-up, service and breakdown of operations.
在摆台，服务和运营中能够识别错误并进行纠正。
Ensure that the various type of functions held at the hotel achieve a level of service and quality unique in its competition set.
确保在酒店举行的各式活动能够达到服务和质量标准，并具有独特性和竞争力。
Assign responsibilities to subordinates implementing a multi-tasking principle and to check their performance periodically.
给下属分配工作，并定期检查结果。
Ensure regular on the job trainings are conducted to all service members of the Banquet team.
确保定期为宴会服务员工进行在岗培训。
Be constantly involved in the operation ensuring that a senior team member is opening and closing every event.
会议期间经常到会场巡视，并确保会议开始和结束时由酒店高级管理人员在场。
Conduct daily pre shift meetings to employees on preparation, guest profile, service and menu served.
就准备工作，员工资料，服务和菜单服务与员工进行每日班前会议。
Conduct monthly inventory on operating equipment together with the stewarding department.
和管事部一起进行运营设备月度盘点。
Establish rapport with guest and meeting organizers to ensure guest satisfaction and personalized service.
和客人及会议主办者建立密切的关系，以确保客人满意度及个性化服务。
Be demanding and critical when it comes to service and set-up standards.
在服务和摆台时严格准确。
Organize with Stewarding and Housekeeping that all areas are regularly maintained.
组织管事部和客房对所有区域进行定期维护。
Work closely with the Sales & Catering department and establish a good rapport to ensure successful flow of communication.
和销售及餐饮部紧密合作并建立良好的关系，以确保流畅的沟通。
Be the communicator between the line staff and the Assistant Banquet Manager and ensure that regular staff meetings are held within the team.
作为宴会普通员工和宴会副经理的沟通桥梁，保证团队召开日常员工会议。
Be able to run all type of events successfully in the role of a headwaiter and take ownership of the appearing challenges.
能够以部门领班的角色成功的进行各式宴会活动，并在出现挑战时展现主人翁意识。
Deliver an impeccable service at all times in line with the luxury reputation of the hotel and matching the guest requirements which might vary from event to event.
始终提供和酒店奢华声望相符的完美服务，并满足不同宴会活动中客人的不同要求。
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
根据酒店及运营需要随时可能增加职责及任务。
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.
We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Grand Kempinski Hotel Shanghai
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.
SCOPE岗位概述
To supervise the successful organization, preparation and execution of any type of banquet event and assist the Assistant Banquet Manager to successfully handle all events.
监督所有类型宴会的组织和准备工作，确保宴会地成功完成。并协助宴会副经理处理所有相关事宜。
Give full support that ensures the Banquet Service Department is running as a successful and independent profit centre, ensuring that all functions are successfully executed, ensuring maximum guest satisfaction through planning, organizing, controlling the respective Administration and Operation.
全力支持以确保宴会服务部成为以一个可成功运营且盈利的部门，确保所有活动成功进行，并通过计划，组织，控制、行政管理各个环节的良好管理，令客人达到最高满意度。
OVERALL OBJECTIVES总体目标
The job of Banquet Supervisor is executed satisfactorily when:
为圆满完成宴会厅主管一职，应达到以下要求：
All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
严格遵守酒店的各项消防，食品安全等规章制度，包括HACCP的卫生标准。
The service team is well managed, having delegated the appropriate tasks to the team members.
管理好服务团队，适当的将任务委派给团队成员。
The sales are driven to the outlet’s full potential and that budget is adhered to.
坚持销售，驱动各餐厅的潜在收入，以达到预算。
A High quality of product and service is maintained in the outlet.
保持宴会高质量的出品和服务。
The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
推动部门员工的主人翁意识，寻找更多的生意机会。
MAIN RESPONSIBILITIES 主要职责
Responsible to Assistant Banquet Manager.
服从宴会副经理的领导。
Responsible for Banquet Waiter / Waitress.
领导宴会服务员的工作
Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
准时到岗工作，工作时严格按照凯宾斯基着装和仪容仪表的标准并树立榜样，时刻保持一个高标准，专业的个人形象，包括鞋子要抛光、始终佩戴名牌等。
A courteous, professional and efficient service is provided at all times.
始终提供有礼貌的，专业、高效的服务。
All duties and tasks are performed as per the tasks required at the outlet.
执行所有的本部门要求的所有工作。
Be knowledgeable of all services and products offered by the hotel.
熟知酒店所有的产品知识。
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
全面了解部门所有的餐饮产品。
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
了解酒店产品，并推销部门指定的所有产品，同时提出可替代产品的建议。
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
监督运营用品和设备的使用，成功降低损坏和浪费。
Ensure that the place of work and surrounding area is kept clean and organized at all times.
确保工作地点和周围地区时刻保持清洁有序。
Successfully perform opening and closing procedures established for the assigned outlet
按照酒店程序进行开餐和关餐。
Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
迅速有效礼貌的处理客人诉求，同时汇报给部门经理。
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
即时向主管报告客人的投诉，确保进行跟进。
Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
作为部门的指定的负责人要熟悉POS系统的知识及操作技能，并负责部门培训。
Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
了解并严格遵守酒店的规章制度，及政策中关于消防，卫生，健康和安全的相关规定。
Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
和酒店内相关部门的员工保持良好的工作关系。
Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
出席并参与所有的员工会议，部门培训及酒店发起的培训安排。
Undertake reasonable tasks and secondary duties as assigned by the Department Head.
完成部门经理指定的合理任务和职责。
Respond to any changes in the department as dictated by the hotel management.
跟进所有酒店管理层传达的跟本部门相关问题。
Assist in carrying out scheduled inventories of products and operating equipment.
协助定期开展固定资产和运营设备的盘点。
Perform any other assigned reasonable duties and responsibilities as assigned.
执行一切合理分配的责任和任务。
Projecting at all times a positive and motivated attitude and exercise self-control.
始终保持积极上进的态度，自我激励。
Having a complete understanding of the monthly profit and loss statement of the department.
全面了解部门每月损益情况。
Be able to lead the service and act as a role model to the team.
能够领导服务员工并充当团队榜样的角色。
Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.
根据酒店和部门的要求能够确保提供完美高标准的服务。
Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
完全了解宴会厅的概念，并能够指导所提供的服务，食品和酒水。
Be able to ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.
能够确保和团队良好的沟通，并且能够在宴会副经理不在时召开部门会议。
Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.
宴会经理和副经理不在时参加餐饮部会议。
Identify and errors and correct them as required during set-up, service and breakdown of operations.
在摆台，服务和运营中能够识别错误并进行纠正。
Ensure that the various type of functions held at the hotel achieve a level of service and quality unique in its competition set.
确保在酒店举行的各式活动能够达到服务和质量标准，并具有独特性和竞争力。
Assign responsibilities to subordinates implementing a multi-tasking principle and to check their performance periodically.
给下属分配工作，并定期检查结果。
Ensure regular on the job trainings are conducted to all service members of the Banquet team.
确保定期为宴会服务员工进行在岗培训。
Be constantly involved in the operation ensuring that a senior team member is opening and closing every event.
会议期间经常到会场巡视，并确保会议开始和结束时由酒店高级管理人员在场。
Conduct daily pre shift meetings to employees on preparation, guest profile, service and menu served.
就准备工作，员工资料，服务和菜单服务与员工进行每日班前会议。
Conduct monthly inventory on operating equipment together with the stewarding department.
和管事部一起进行运营设备月度盘点。
Establish rapport with guest and meeting organizers to ensure guest satisfaction and personalized service.
和客人及会议主办者建立密切的关系，以确保客人满意度及个性化服务。
Be demanding and critical when it comes to service and set-up standards.
在服务和摆台时严格准确。
Organize with Stewarding and Housekeeping that all areas are regularly maintained.
组织管事部和客房对所有区域进行定期维护。
Work closely with the Sales & Catering department and establish a good rapport to ensure successful flow of communication.
和销售及餐饮部紧密合作并建立良好的关系，以确保流畅的沟通。
Be the communicator between the line staff and the Assistant Banquet Manager and ensure that regular staff meetings are held within the team.
作为宴会普通员工和宴会副经理的沟通桥梁，保证团队召开日常员工会议。
Be able to run all type of events successfully in the role of a headwaiter and take ownership of the appearing challenges.
能够以部门领班的角色成功的进行各式宴会活动，并在出现挑战时展现主人翁意识。
Deliver an impeccable service at all times in line with the luxury reputation of the hotel and matching the guest requirements which might vary from event to event.
始终提供和酒店奢华声望相符的完美服务，并满足不同宴会活动中客人的不同要求。
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
根据酒店及运营需要随时可能增加职责及任务。
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.
We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Organization: Kempinski Hotels
Location: Grand Kempinski Hotel Shanghai China
Job Type: Regular
Job Level:
Schedule: Full-time
Job Posting: Apr 29, 2021
Unposting Date: N/A
Job Number: 210000JT