Grand Kempinski Hotel Shanghai
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.
SCOPE
The incumbent in this position is responsible for assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure guest satisfaction.
OVERALL OBJECTIVES
The job of BELLBOY is executed satisfactorily when:
-LQA (Leading Quality Assurance) audit results are 88% and above
-Luggage service is thoroughly timely and efficient
-Guests are escorted to their rooms and familiarized with the Hotel and its services
-Guests are welcomed and bid farewell to/from the Hotel at their arrival or departure in the most friendly manner
RESPONSIBILITIES
-Welcomes the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assists them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
-Escorts guests to their room. For first time guests, explains hotel services. In the room, provides further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintains a friendly and caring conversation.
-Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
-Handles guest requests in a polite and efficient manner, refers requests to relevant staff if needed to ensure customer satisfaction. Follows up when necessary.
-Collects luggage from guest rooms and keeps them in a secure area until guest departure.
-Maintains visibility in the lobby entrance area and offers assistance to guests when sees them carrying their luggage on their own.
-Upon requests, stores guest luggage into the luggage storage room. Handles all luggage’s with care.
-Maintains cleanliness and tidiness of luggage storage room.
-Maintains cleanliness and tidiness of the entrance area of the hotel (inside and outside).
-Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.
We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Grand Kempinski Hotel Shanghai
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.
SCOPE
The incumbent in this position is responsible for assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure guest satisfaction.
OVERALL OBJECTIVES
The job of BELLBOY is executed satisfactorily when:
-LQA (Leading Quality Assurance) audit results are 88% and above
-Luggage service is thoroughly timely and efficient
-Guests are escorted to their rooms and familiarized with the Hotel and its services
-Guests are welcomed and bid farewell to/from the Hotel at their arrival or departure in the most friendly manner
RESPONSIBILITIES
-Welcomes the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assists them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
-Escorts guests to their room. For first time guests, explains hotel services. In the room, provides further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintains a friendly and caring conversation.
-Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
-Handles guest requests in a polite and efficient manner, refers requests to relevant staff if needed to ensure customer satisfaction. Follows up when necessary.
-Collects luggage from guest rooms and keeps them in a secure area until guest departure.
-Maintains visibility in the lobby entrance area and offers assistance to guests when sees them carrying their luggage on their own.
-Upon requests, stores guest luggage into the luggage storage room. Handles all luggage’s with care.
-Maintains cleanliness and tidiness of luggage storage room.
-Maintains cleanliness and tidiness of the entrance area of the hotel (inside and outside).
-Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.
We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Organization: Kempinski Hotels
Location: Grand Kempinski Hotel Shanghai China
Job Type: Regular
Job Level:
Schedule: Full-time
Job Posting: Feb 25, 2021
Unposting Date: N/A
Job Number: 2100008C