To ensure that the outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times , following Kempinski standards.
To assure that the staff entertains the guests in the outlet.
To maintain proper outlet cleanliness.
To assist in maintaining responsibility for the set up and cleanliness of entire outlets at all times.
To arrange furniture in the outlet area as needed.
To assist in stocking and ordering all supplies and china-. silver- and glassware.
To display beverage selection in an attractive manner.
To maintain a thorough knowledge of standard policies and procedures regarding cash handling, check-writing, credit cards, city ledger and customer ledger.
To process guest checks accurately.
To ensure that the outlet is stocked with “mise-en-place” and kept clean and tidy at all times.
To have thorough knowledge of how to handle intoxicated individuals.
To have full knowledge of alcohol and liquor policies and regulations, and complies fully with them.
To maintain the outlet reservation list, and check the bar reservations list frequently during the shift.
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
To establish and maintain a good customer relationship with all guests.
To ensure that the outlet cashiering procedures are strictly adhered to.
To assign responsibilities to subordinates, implementing Multi Tasking principle and to check their performance periodically.
To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
To assist in conducting monthly inventory checks on all operating equipment and supplies.
To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
To assist in the formulation of the Annual Operating Budget in determining outlets projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
To assist in analyzing the budget, and take action when required.
To assist in the implementation of sales promotions and to take action to increase sales.
To strictly adhere to the established operating expenses and that all costs are controlled.
To maintain the Daily Log Book.
To assist in planning the bar weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
To maintain the outlets communication board.
To submit all guest / staff incident reports.
To report “Lost & Found” items and handle them in accordance to the Policy & Procedures.
To seek actively to greet and seat guests upon arrival and departure, and ensure that they receive prompt, courteous and efficient service.
To ensure that the outlet team projects a warm, professional, modern and trendy welcome image.
To stay abreast of applicable liquor laws, hotel rules and restaurant limitations.
To maintain a good contact and working relationship with staff in the outlet and all other departments.
To attend and contribute to all hotel and departmental staff meetings and trainings.
To fully support the Training Coordinator.
To have a full working knowledge and capability to supervise, train, correct and demonstrate all duties and tasks in the assigned place of work according to the standards operating procedures.
To assign responsibilities to staff members, implementing multi-tasking and periodic performance checks.
To assist in the planning the weekly working schedules to ensure that the outlets/sections are adequately staffed to handle the levels of business.
Assist in the conducting of annual performance evaluations.
To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
Assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
To understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene, and Health & Safety.
To ensure that all potential and real hazards are reported and rectified immediately.
To have complete understanding of the Hotel’s Employee Handbook and adhere to the regulations contained within.
Performs any other duties as assigned to him/her by management.
Organization: Kempinski Hotels
Location: Kempinski Hotel Suzhou China
Job Type: Regular
Job Posting: Nov 12, 2019
Unposting Date: N/A
Job Number: 190002HX