Kempinski Hotel Mall of the Emirates Dubai

Dubai, United Arab Emirates

Concierge – (in English)

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 Concierge 

The incumbent in this position is responsible for handling guest requests in a friendly and caring manner and to handle message, mail and parcel addressed to our guests and staff according to the hotel procedures and our service standards in order to ensure guest satisfaction.

Kempinski Hotel Mall of the Emirates

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.

Key Responsibilities:

  • Answer guest questions and handle guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc.If needed, refer requests to relevant staff to ensure customer satisfaction. 
  • Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests’ interest in order to be able to answer guest requests and questions.

  • Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures.  

  • Upon requests, store guest luggage into the luggage storage room. Handle all luggage with care.  

  • Sell stamps for postcards and letters.

  • Maintain cleanliness and tidiness of desk area and replenish counters with brochures, magazines, city maps for guest availability.

  • During Business Center’s closing time, send fax for guests if required.
  • Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manage

Competencies:

  • Fluency in English (Written and Spoken)
  • Additional languages is a strong asset
  • Previous experience in a similar role in a 5 star international hotel chain 
  • Flexibility and Excellent communication skills 

About Kempinski

Hoteliers since 1897, Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage.