The incumbent in this position is responsible for handling guest requests in a friendly and caring manner and to handle message, mail and parcel addressed to our guests and staff according to the hotel procedures and our service standards in order to ensure guest satisfaction.
Kempinski Hotel Mall of the Emirates
A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.
Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests’ interest in order to be able to answer guest requests and questions.
Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures.
Upon requests, store guest luggage into the luggage storage room. Handle all luggage with care.
Sell stamps for postcards and letters.
Maintain cleanliness and tidiness of desk area and replenish counters with brochures, magazines, city maps for guest availability.
Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manage
Hoteliers since 1897, Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage.
Organization: Kempinski Hotels
Location: Kempinski Hotel Mall of the Emirates Dubai
Job Type: Regular
Job Level: Staff
Job Posting: Jun 07, 2021
Unposting Date: N/A
Job Number: 210000OQ