Kempinski Hotel Yinchuan China

Yinchuan, China

Director of Food & Beverage – (in English)

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Kempinski Hotel Yinchuan is superbly located in Yinchuan, the capital of the Western Xia Empire. Kempinski Hotel Yinchuan brings the traditional taste of luxury to this remarkable city as the first and only five-star international brand in Yinchuan, situated in the heart of the city’s central business district, Jinfeng District, and only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference and Exhibition Centre and Museum of Ningxia and close to the Science and Technology Museum and the People’s Square. Kempinski Hotel Yinchuan is ideal for both business and leisure travelers.

Director of Food & Beverage

To contribute to and to support Kempinski’s vision of becoming the undisputed leader in the hospitality industry, making our Food & Beverage offer a key differentiating factor for the Kempinski brand. To drive the top line of the Food & Beverage Department in Kempinski Hotel Yinchuan while ensuring sustainable and profitable operations. 

OVERALL OBJECTIVES

  • All rules & regulations are strictly established and adhered to within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.

  • The sales are driven to the department’s full potential and budgets and forecasts are adhered to.

  • The department or appointed outlets are driven in an entrepreneurial manner, looking for opportunities to generate more business at all times.

  • Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office.

  • At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of daily activities. 

  • The Director of Food & Beverage is responsible of the following Talent Development tasks for their department:

  • Support and implement new Talent Development initiatives.

  • Identify internal and external talents* that match Kempinski’s DNA values.

  • Support in growing talent in order to present candidates in quarterly Talent Transfer Calls. 

  • Take the time to meet all new Food & Beverage employees. 

  • Conduct yearly performance appraisals and TTTT’s minimum for middle management, providing feedback on their job performance.

  • Ensure that a succesion plan is in place to guarantee a seamless, efficient handover for all management positions

  • *A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.

MAIN RESPONSIBILITIES

  • Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

  • Provide a professional and courteous service at all times and ensure that all employees follow the example.

  • Be knowledgeable of all services and products offered by the hotel.

  • Have a thorough knowledge and understanding of all food and beverage products and services.

  • Prepare/consolidate the yearly budget for the department in cooperation with the Finance Department.

  • Attend and actively contribute to all relevant staff meetings and hotel trainings.

  • Conduct daily operations briefings with the Executive Chef.

  • Conduct daily or weekly Food & Beverage meetings.

  • Ensure all departmental operations manuals are prepared and updated annually.

  • Source the best available products, constantly aim to improve quality, communicate about the products both internally and externally.

  • Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.

  • Monitor and constantly improve quality and guest satisfaction with the given tools (Customer Satisfaction Survey).

  • Assist handling of guest complaints. 

  • Oversee daily every service (breakfast, lunch, dinner, lobby, banqueting, room service, bar).

  • Prepare a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis.

  • Follow the local and global food & beverage trends.

  • Ensure that all managers plan and implement effective training programmers in the appointed outlets.

  • Be actively involved in the operations of the appointed outlets to ensure regular guest contact.

  • Respond to any changes within the Food &Beverage department as dictated by the hotel management.

  • Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.

  • Attend all corporate conference calls and the relevant regional and global Food & Beverage events 

  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. 

Embrace an experience as individual as you are!

Nationality: Eligibility to apply for a work permit in the respective country

Education: BA/BSc in Hospitality Management, preferably from hotel school or MBA. 

Experience: To fill the position, the following is required:

Minimum 3 year in Chief Concierge role, preferably with a 5* Hotel chain or established stand alone restaurant.

Language: Good English and Chinese oral and written skills.

Competencies:

  • Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.

  • Excellent written and verbal communication skills.

  • Ability to establish and retain effective working relationships with hotel staff.

  • Ability to identify and delegate tasks effectively.

  • Excellent organizational and time management skills.

  • Applies a professional, confidential and ethical approach at all times.

  • Works in a safe, prudent and organized manner.

Technical Competencies:

  • Computer literacy adapted to the field of training:

  • Ability to operate computer and office equipment.

  • Proficiency in Excel and Word.

Individual Characteristics: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

  • People Oriented

  • Passionate for European luxury

  • Entrepreneurial

  • Straightforward

  • Business Acumen

  • Sense of responsibility

  • Leader

  • Team player

  • Analytical thinker

  • Flexible and reliable

  • Tolerant and open minded

  • Works well under pressure

Other Skills: Depending on region and property.