Director of Rooms – (in English)

Kempinski Hotel Chongqing

Conveniently connected to the Chongqing International Convention & Exhibition Centre, a 30 minute drive from Chongqing Jiangbei International Airport. The hotel features 416 rooms and suites, and offers guests a variety of dining choices. Five innovative food and beverage options include, Elements All Day Dining Restaurant, Guo Hui Yan Chinese Restaurant, Beer Garden, The Lounge and the Kempi Deli. For meetings and weddings, a 650 sqm Ballroom and 6 luxuriously appointed meeting-and boardrooms are available.

                                                                                          Director of Rooms

The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of Rooms Division related departments (Front Office, Housekeeping, Fitness Center etc.) and to ensure that the various departments are running according to the standards set for the brand in general and the hotel specifically.

Key Responsibilities:

• Participate in development and preparation of hotel’s strategic plan.
• Preparation of budget and monitoring of revenues.
• Profit and loss responsibility.
• Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.
• Optimize revenue by sales-promoting activities and collaborating with Revenue Management in order to achieve the best possible Revenue Penetration Market Share in the market.
• Control the duty roster for sub-departments guaranteeing quality as well as highest personnel cost efficiency.
• Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity.
• Conduct interviews with potential candidates.
• Manage all operational tasks including their delegation and follow-up.
• Re-evaluate work flows to improve and optimize organisation.
• Implement and evaluate procedures and policies.
• Ensure clear communications with all other department heads.
• Create career development plans for all employees who are either part of the Talent Pool or High Potentials.
• Regularly organize departmental meetings.
• Communicate management strategy and targets to department heads and line staff and ensure implementation.
• Ensure and communicate up-to-date procedures for all safety relevant measures with the Fire & Safety team.
• Conduct daily walk throughs to ensure quality standards and cleanliness in front and back of the house areas.
• Check the technical situation of the departments in Rooms Divisions.
• Maintain a high visibility with guests and employees.
• Responsible for maintaining 85% score during LQA inspections.
• Pre-opening tasks and responsibilities where applicable.