Cabrits Resort & Spa Kempinski Dominica

Portsmouth, Dominica

Executive Housekeeper – (in English)

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Cabrits Resort & Spa Kempinski Dominica

Surrounded by Cabrits National Park, the unobtrusive design of this peaceful, hidden away five-star luxury resort in Dominica preserves the natural beauty and ecosystem of this stunning, unexplored volcanic island. The 151-room resort, with its breathtaking panoramic view of the Caribbean Sea, invites guests to indulge in luxury with amenities such as a full-service Kempinski The Spa, international cuisine at 4 restaurants and bars, and a state-of-the-art fitness facility. It also has two floodlit tennis courts, 4 sparkling swimming pools, and meeting space for executive retreats and intimate weddings. The resort is on the doorstep of the island’s matchless natural attractions and is committed to protecting the authenticity of this pristine eco-tourism paradise while offering an enriching guest experience that strikes a natural balance between land and sea.

Executive Housekeeper

The incumbent in this position is responsible for managing the Housekeeping Department in order to ensure the highest standards of upkeep, hygiene, and cleanliness of the Hotel, including all Guest rooms, public area, food & beverage outlets, banquet facilities, and back-of-the-house. 

Closely monitors all processes related to ensuring a high level of housekeeping services provided to the guest is timely and defect-free.

Key responsibilities:

  • Lead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.
  • Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards, and satisfaction of guests’ needs.
  • Inspect all areas and take corrective measures in order to meet Kempinski Standards in terms of cleanliness, maintenance, and supply.
  • Develop, implement and continually review the policies, procedures, practices, and standards.
  • Select, train, develop, schedule, and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.
  • Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs. 
  • Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing, and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner. 
  • Participate in all refurbish and renovation projects planning, execution, and final set up including snag lists.
  • Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines. 
  • Coordinate and review contracts, including plant rental, Window cleaning contracts, Night cleaning contracts, marble manganese contracts, pest management contracts, Room cleaning contracts, flowers, and decoration contracts, and ensure compliance by both parties.
  • Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions. 
  • Manage the performance of the flower shop and valet shop to meet high-quality standards and business results.
  • Keep abreast of all new equipment and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends.
  • Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos, and other specific duties related to the job function.  
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired skills and qualifications:

  • Eligible for a working permit in the country of hire

  • Willingness to relocate to Portsmouth, Dominica

  • The equivalent of a College Degree in any related field such as Administration or Hotel Management.

  • 3 to 5 years experience in a housekeeping senior management position, Preferably in a five-star hotel.

  • Ability to work and communicate in a multinational environment:

  • English – excellent oral and written skills

  • Additional language - beneficial

  • Operational knowledge of housekeeping equipment and machine, including washing machine, dry-cleaner, and pressing machine.

  • Knowledge of how to clean different fabric materials  

  • Knowledge of chemicals

  • Knowledge of Opera PMS

  • Microsoft Office Applications

  • Knowledge of Optii Keeper is a plus

  • Knowledge of Triton (Knwcross) is a plus


Computer literacy adapted to the field of Sales:

  • Knowledge of Opera PMS
  • Microsoft Office Applications
  • Knowledge of Optii Keeper is a plus
  • Knowledge of Triton (Knwcross) is a plus


To fill this position the candidate must identify with the Kempinski core values, in addition, they should be especially:

  • People Oriented
  • Passionate for European luxury
  • Entrepreneurial
  • Straightforward
  • Excellent communication and interpersonal skills with superb presentation and grooming
  • Strong management skills and ability to inspire those in others  
  • Experience in revenue management would be an advantage
  • Analytical and problem solving skills and execution of work

About Kempinski

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain, and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.

Discover a career crafted by you.