Marsa Malaz Kempinski The Pearl Doha

Doha, Qatar

F&B Reservations Agent – (in English)

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Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of 

The Pearl, in the capital of Qatar. Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites.

F&B Reservation Agent

The incumbent of this position is responsible to materialize the maximum number of requests and restaurant reservations. 

Key Responsibilities:

  • Provide a professional and courteous service at all times and ensure that all employees follow the example.
  • Have a knowledge and understanding of all food and beverage products and services.
  • Review daily reservation accuracy.
  • Ensure clients’ satisfaction and adherence to Kempinski service standards.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Implement a daily track sheet for AM and PM bookings
  • Work in close relation with all Department Heads.
  • Assist operationally when required, especially during operational peaks or seasonal festivities and minimum once a week to ensure the upkeep of knowledge in the various outlets and departments.
  • Daily sales call / regular guests / new business opportunities.
  • Seek ways to assist the outlet management maximizing their revenues and profits.
  • Monitor and report the quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
  • Assist in handling of guest complaints.
  • Monitor and analyze the activities and trends of competitive restaurants, bars and other hotels banqueting departments.
  • Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.

Desired Skills & Qualifications:

  • Minimum two 2 years in F&B service role, preferably with a 5* hotel chain or in a successful stand alone food & beverage operation
  • Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions
  • Excellent written and verbal communication skills
  • Ability to establish and retain effective working relationships with hotel staff and clients/vendors
  • Excellent organisational and time management skills

About Kempinski

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests.

Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven

by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon

which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition

for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders.

Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community

of hoteliers. Your stage awaits.