Kempinski Hotel Beijing Lufthansa Center

Beijing, China

Floor Supervisor – (in English)

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As the first Kempinski hotel in China, Kempinski Hotel Beijing Lufthansa Center blends timeless European style with rich Chinese cultural history to create a true Chinese experience for new-age travelers. Kempinski Hotel Beijing Lufthansa Center houses 480 newly renovated rooms and suites, together with 10 conference rooms and one of the largest pillar-free ballrooms in the city with natural daylight. With over 7 different restaurants and bars, YouYi shopping center, two private gardens, and easy transportation access points to some of Beijing’s most iconic and monumental scenes, Kempinski Hotel Beijing Lufthansa Center is Beijing’s portal into China.  

Floor Supervisor

The incumbent in this position is responsible for supervising the cleaning and maintenance operations on the floors assigned to him/her.  Depending on occupancy and number of supervisors available may have up to X to X floors assigned with X room attendants working on each floors.  Each room attendant is to clean guest rooms, corridors and pantries in accordance with the procedures and standards established by the hotel.

Key Responsibilities:  

  • Supervise the work of room attendants to ensure all guest rooms and corridors are maintained to the highest standard of cleanliness and tidiness to ensure guest satisfaction and oversee that occupied rooms are serviced and that check out rooms are serviced based on the arrival time of the next guest.
  •   Inspect occupied and non-occupied guest rooms and take corrective measures in order to meet Kempinski standards in terms of cleanliness, maintenance and supplies.  Also check that housekeeping equipments are given proper care and maintenance whilst being used.
  • Carry out on the job training and be responsible for grooming and conduct standards of the room attendants on their assigned floors. Motivate staff to bring about excellent performance.  Participate in the evaluation of staff performance once year.
  • Keep updated records of furniture movement and cleaning schedules of their section.
  • Stay informed about hotel products and services knowledge in order to answer guest questions.
  • Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.  It may be providing information, giving an extra item such as a towel, etc. 
  • At the end of shift, do a handover reporting special attention guests, room status discrepancy, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction. 
  • Verify that pantries are equipped with all the necessary items needed in servicing guestrooms, and proper control is practiced to save expenses.
  • Sign in and out master keys and pagers in housekeeping office and ensure that all keys are returned.
  • Schedule general cleaning of 1 room per Room Attendant per day, and assist on scheduled cleaning on low occupancy.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired skills and qualifications: 

Nationality: Eligible for a working permit in country of hire.

Education:    Equivalent of a high school graduate.

Experience:  To fill the position, one of the following is required:

  • 2 to 3 years experience as Room Attendant
  • Preferably in a 5 star hotel

Language: Ability to work and communicate in a multinational environment:

  • Local language – excellent oral and written skills (as applicable)
  • English – oral and written skills
  • Additional language - beneficial

Competencies: Include the skills the candidate must have to fill this


  • Operational knowledge of housekeeping equipment and machine, including washing machine, dry-cleaner, pressing machine.
  • Knowledge on how to clean different fabric materials 
  • Knowledge of chemicals

Technical Competencies: Computer literacy adapted to the field of training:

  • Knowledge and Skills on Cleaning techniques
  • Knowledge on cleaning products, equipment and machine
  • Knowledge on housekeeping procedures and standards
  • Knowledge of Opera PMS

Individual Characteristics: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

  • People Oriented
  • Passionate for European luxury
  • Entrepreneurial
  • Straightforward
  • Building Teamwork
  • Developing others
  • Motivating others
  • Planning and organizing
  • Problem solving and decision making

Other Skills: Depending on region and property.

 About Kempinski 

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. Embrace an experience as individual as you are!