Front Office Agent – (in English)

Perfectly located in blissful countryside and surrounded by 30,000 square metres of beautiful hotel grounds and semi-tropical gardens, Kempinski Hotel San Lawrenz features 140 elegant rustic rooms and suites as well as a range of distinctive dining venues for all occasions and tastes. 

Front Office Agent

The Front Office Agent is responsible for checking–in and checking-out our guests in a friendly and caring manner according to Kempinski procedures and standards. The successful candidate will display a professional and positive image of the hotel and play a crucial role in creating the first and last impressions our guests will have.

Main Responsibilities

• registers guests upon check-in and assigned rooms providing a seamless service to the guest, accommodating special requests where possible and assisting guests in completing the registration cards
• shows guests to their room and does hotel tours and show-arounds
• works closely with the porters as well as with the housekeeping team in coordinating room statuses
• manages guest check out procedures including processing payments and settling guest accounts seamlessly and correctly
• takes reservations for room & restaurant bookings and advises guests on local questions
• deals with guest complaints effectively and escalates to manager as necessary