Kempinski Hotel San Lawrenz Gozo Malta

San Lawrenz, Malta

Front Office Agent – (in English)

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Perfectly located in blissful countryside and surrounded by 30,000 square metres of beautiful hotel grounds and semi-tropical gardens, Kempinski Hotel San Lawrenz features 140 elegant rustic rooms and suites as well as a range of distinctive dining venues for all occasions and tastes. 

Front Office Agent

The Front Office Agent is responsible for checking–in and checking-out our guests in a friendly and caring manner according to Kempinski procedures and standards. The successful candidate will display a professional and positive image of the hotel and play a crucial role in creating the first and last impressions our guests will have.

Main Responsibilities

  • registers guests upon check-in and assigned rooms providing a seamless service to the guest, accommodating special requests where possible and assisting guests in completing the registration cards
  • shows guests to their room and does hotel tours and show-arounds
  • works closely with the porters as well as with the housekeeping team in coordinating room statuses
  • manages guest check out procedures including processing payments and settling guest accounts seamlessly and correctly
  • takes reservations for room & restaurant bookings and advises guests on local questions
  • deals with guest complaints effectively and escalates to manager as necessary

Required Qualifications

  • at least one year of experience in a similar position within a 5 star hotel
  • eligibility to work in European Union
  • experience with Opera
  • excellent administrative skills
  • excellent communication skills
  • enthusiastic and pleasant personality
  • proactive approach with a high level of initiative and willingness to learn
  • high degree of professionalism and ability to adapt to different situations
  • excellent written and spoken English, any additional languages are a plus

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. 

Embrace an experience as individual as you are!