Kempinski Hotel Chongqing China

Chongqing, China

Front Office Agent – (in English)

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Conveniently connected to the Chongqing International Convention & Exhibition Centre, a 30 minute drive from Chongqing Jiangbei International Airport. The hotel features 416 rooms and suites, and offers guests a variety of dining choices. Five innovative food and beverage options include, Elements All Day Dining Restaurant, Guo Hui Yan Chinese Restaurant, Paulaner Brauhaus, The Lounge and the Kempi Deli. For meetings and weddings, a 650 sqm Ballroom and 6 luxuriously appointed meeting-and boardrooms are available.

Front Office Agent 

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards.  At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Key Responsibilities:

  • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. 
  • Ensure that LQA results are above 85%.
  • Upon check in, register guest and assign rooms.  
  • Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  
  • Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.
  • Receive payment from guests. Settle the guest account and give copy of the invoice. 
  • Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float. 
  • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. 
  • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
  • Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities  
  • Possess a working knowledge of the room reservation procedures  
  • Maintain the neatness of his/her working area
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills & Qualifications:

  • Minimum of one year experience in a customer service position
  • Local language – excellent oral and written skills (as applicable)
  • English – good oral and written skills
  • Operational knowledge of front desk operations
  • Luxury Hotel Experiences
  • Communication skills
  • Brief knowledge of hotel operations & Computer systems
  • Knowledge in Microsoft Office (Word, Excel and PowerPoint)
  • Knowledge of Opera
  • Basic knowledge of Micros is a plus

 About Kempinski

At Kempinski Hotels we provide ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from  colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits. Discover a career crafted by you. 

                                             

Conveniently connected to the Chongqing International Convention & Exhibition Centre, a 30 minute drive from Chongqing Jiangbei International Airport. The hotel features 416 rooms and suites, and offers guests a variety of dining choices. Five innovative food and beverage options include, Elements All Day Dining Restaurant, Guo Hui Yan Chinese Restaurant, Paulaner Brauhaus, The Lounge and the Kempi Deli. For meetings and weddings, a 650 sqm Ballroom and 6 luxuriously appointed meeting-and boardrooms are available.

Front Office Agent 

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards.  At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Key Responsibilities:

  • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. 
  • Ensure that LQA results are above 85%.
  • Upon check in, register guest and assign rooms.  
  • Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  
  • Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.
  • Receive payment from guests. Settle the guest account and give copy of the invoice. 
  • Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float. 
  • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. 
  • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
  • Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities  
  • Possess a working knowledge of the room reservation procedures  
  • Maintain the neatness of his/her working area
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills & Qualifications:

  • Minimum of one year experience in a customer service position
  • Local language – excellent oral and written skills (as applicable)
  • English – good oral and written skills
  • Operational knowledge of front desk operations
  • Luxury Hotel Experiences
  • Communication skills
  • Brief knowledge of hotel operations & Computer systems
  • Knowledge in Microsoft Office (Word, Excel and PowerPoint)
  • Knowledge of Opera
  • Basic knowledge of Micros is a plus

 About Kempinski

At Kempinski Hotels we provide ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from  colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits. Discover a career crafted by you.