Hotel Indonesia Kempinski Jakarta

Jakarta, Indonesia

Guest Relations Agent (Lady in Red) – (in English)

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Guest Relations Agent ( Lady in Red) is responsible for – under the management of the Guest Relations Manager and taking into account the established standards – supervising and leading all areas of the Guest Relations.


Hotel Indonesia Kempinski Jakarta is located next to the iconic Bundaran HI (Hotel Indonesia Roundabout) fountain at the heart of the city’s main shopping, business and lifestyle district. Its 289 rooms and suites offer grand views of Jakarta city, and the hotel boasts an array of amenities that caters to conventions and weddings as well as a broad collection of restaurants and bars. Integrated with the Grand Indonesia Shopping Town, Hotel Indonesia Kempinski Jakarta also offers unmatched convenience for all its guests. 

Key Responsibilities:

  • Carry out all administrative duties in co-operation with Guest Relations Manager
  • Daily checks on the VIP lists and ordering of corresponding activities
  • Monitor and check the costs of VIP treatments
  • Be responsible for VIP Policy and ensure it is fully implemented 
  • Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals
  • Pre-check all guest requirements three days prior to arrival and again the day before
  • Pre-check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in
  • Greet arrivals and escort all Guests to the rooms or suites
  • Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded
  • Be fully conversant with all hotel activities and promotions
  • Attend to daily guest requirements and enquiries and help guide them with all necessary arrangements
  • Prepare all VIP amenities forms and distribute accordingly
  • Update guest profiles and check the existing one
  • Maintain tidiness in the building and clothing in the department
  • Support the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity
  • Represent the Guest Relations Manager at meetings
  • Ensure good co-operation and regular exchange of information with all departments, such as the Front Office Manager
  • Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training
  • Hold regular meetings within the department (performance review, information, proposals for improvement)

Desired Skills & Qualifications:

  • Diploma or Bachelor degree
  • Having experience in the same position for min. 1 year (preferably from 5* Hotel)
  • Food & Beverage experience is a plus
  • Excellent English written and verbal communication skills  
  • Adaptability,  Energetic, and Thrive Under pressure
  • Computer literacy – Ms. Office, comprehensive Opera Knowledge and Basic knowledge of Micros

About Kempinski

Created in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Kempinski’s rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Kempinski now manages a portfolio of 76 five-star hotels and residences in 31 countries and continues to add new properties in Europe, the Middle East, Africa, Asia and the Americas. Each one reflects the strength and success of the Kempinski brand without losing sight of its heritage. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts and prestigious residences. Each one is imbued with the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands.