Guest Relations Manager – Russian Speaker – (in English)

Located on the famous Baie Lazare, in the exclusive south-end of Mahé Island, Kempinski Seychelles Resort Baie Lazare offers guests round-the-clock expertise, dedication and unmatched Creole hospitality in dazzling surroundings of untouched, natural beauty. This beachfront paradise, nestled in a secluded bay at the foothills of a magnificent mountain range, offers a private haven for romantics at heart, an activity-packed family getaway or the perfect destination for corporate gatherings and events.

Guest Relation Manager – Russian Speaker

MAIN RESPONSIBILITIES

• Communication of hotel & company philosophy and internal hotel representation.

• Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.

• Be knowledgeable about all VIPs in-house, hotel functions and special events.

• Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.

• Welcome, facilitate and bid farewell to as many guests as possible.

• Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.

• Liaise with FOM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.

• Obtain as much information about a guest’s stay to be entered in the guest history.

• Welcome visitors to the hotel, assist with general information, internal promotions and directions.

• Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.

• Maintain a record of all complaints and requests, follow up and inform concerned operating departments.

• Perform special projects and related duties as assigned.

• Walk throughout the hotel recognizing guests and engage with them appropriately.

• Attend & participate in daily briefings as scheduled.

• Report potential and existing hazards and rectified immediately.

• Provide information to all guests regarding the services and possible internal promotions of the hotel.

• Senior Management on any unusual circumstances that might affect guest service and expectation.

• Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.

• Participate in training programmes.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills & Qualifications:

• Minimum of 3 years experience in a Manager level position in Front Office or Guest Relations preferably in an international five star hotel

• Food & Beverage and Sales experience is a plus

• Supervisory skills

• Luxury Hotel Experiences 

• Good Communication skills

• Knowledge of hotel operations & Computer systems

• General knowledge of tourist and business related information

• Knowledge of hotel products and services

• Knowledge of VIP welcoming protocol

• Proficiency in Microsoft Office (Word, Excel and PowerPoint)

• Advanced knowledge of Opera

• Basic knowledge of Micros

• People Oriented

• Passionate for European luxury

• Entrepreneurial

• Straightforward

• flexible

• Self contained

• Motivated

• Pro-active

• Organized

• Responsible

• Patient

• Customer Service Orientation

• Cross Cultural Sensitive

• Teamwork / Cooperation minded

• Quality oriented

• Courteous

• Friendly and caring

• Natural sense for luxury