Grand Kempinski Hotel Shanghai
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.
OVERALL OBJECTIVES
The supervisor provides direct support to the business unit management team in the aim of achieving the successful implementation, development and maintenance of all operational procedures, standards and goals. Responsibility also lies in maintaining the business operations.
监提供直接支持的业务部门在实现目标的成功实施的管理团队，开发和维护的所有业务程序，标准和目标。还有责任关心营运状况
MAIN RESPONSIBILITIES
Guest Relation客户关系
·Needs of guests are understood and prioritized
需要想在客人的前面
·Demonstrate a positive manner at all time
总是展示积极地一面
·Handle and follow up all incidents immediately, and report accurately
处理和跟进所有事件警告并准确地报告
·Actively seek feedback and liaise with guests
积极寻求反馈，并与客人联络
Managing self自我管理
·Maintain consistent personal performance in varying work conditions
保持在不同的工作条件一致的个人表现
·Prioritise competing demands to achieve personal, team and organisation objectives
竞争的需求优先顺序，以实现个人和个人，团队和组织的目标
·Plan for and involve team members wherever possible
尽可能为团队着想
People management人事管理
·Provide specific, balanced and sincere feedback to increase skill
提供具体的，平衡的和真诚的反馈，提高技能
·Share thoughts, feelings and rationale as appropriate to give clear understanding for action taken
共享的思想，情感和理由作出适当的行动采取明确的认识
·Provide support that encourages other assume the appropriate responsibility for thinking through issues and carrying out plans
提供支持，鼓励其他承担通过问题和思考进行适当的责任计划
Technical技术
·Perform tasks in a manner that serves as a role model in the workplace
作为工作场所的典范
·Prepare for shift by completing handover with previous shift
与下一班次进行交接工作
·Coordinate coverage of sections to ensure smooth service
能够涵盖整个地区确保正常服务
·Monitor stocks and manning through service and deploy resources as needed
根据需要调配人手
·Greet/thank staff when start/finishing
问候员工及感谢他们所做的服务
·Brief and debrief shifts to communicate operational and service issues
简介汇报服务方面的问题
·Provide food and beverage service according to Standard Operating Procedures按标准作业程序提供食物和饮料服务
·Ensure effective information management and communication before sign off.
The Hotel’s Rules & Standards of Conduct as set forth in Employee Handbook.
收工前确保与管理层有沟通,遵守员工手册内所预定的工作规则和行为标准；
·Perform administrative skills such as typing, filing, copying, faxing and answering telephones according to hotel standards.
执行行政技能，比如打字，归档，复印，传真和按酒店标准接听电话；
·Maintain and update computer records.
维护和更新电脑信息；
·Maintain confidentiality of information in the department.
维护部门信息的机密性；
·Proficient in the use of the PICC System to carry on the purchasing process.
熟练使用PICC系统进行采购；
·Collect the price quotation for needed goods and take all the condition into comparison.
对所需采购单品询价及进行综合比较。
·Follow up the purchased goods arrive situation.
跟踪采购单品的到货情况。
·Follow up purchase schedule process.
跟踪采购进度。
·Check supplier’s certification to ensure they possess condition to be the cooperator
对供应商的资质进行审核，确保供应商具备与其合作的条件
·Keep effective & timely communication with department and supplier
与部门及供应商保持有效及时的沟通
·Work harmoniously and professionally with co-workers and supervisors.
和谐专业地与同事和上司工作；
·Possess a high level of professionalism and integrity while maintaining the confidentiality of the office.
拥有高度的专业精神和正直感，同时保持办公室的保密性；
·Maintain a clean, neat and organized work area at all times.
时刻保持和管理工作区域的干净整洁；
·Respond properly in any hotel emergency or safety situation.
妥善应对酒店任何的紧急或安全状况；
·Perform tasks as assigned by the hotel management and your supervisor.
执行酒店管理层和上级主管指定的其他工作任务。
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
根据酒店的业务需求，额外的工作职责和任务可能在任何时间被添加。
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Grand Kempinski Hotel Shanghai
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.
OVERALL OBJECTIVES
The supervisor provides direct support to the business unit management team in the aim of achieving the successful implementation, development and maintenance of all operational procedures, standards and goals. Responsibility also lies in maintaining the business operations.
监提供直接支持的业务部门在实现目标的成功实施的管理团队，开发和维护的所有业务程序，标准和目标。还有责任关心营运状况
MAIN RESPONSIBILITIES
Guest Relation客户关系
·Needs of guests are understood and prioritized
需要想在客人的前面
·Demonstrate a positive manner at all time
总是展示积极地一面
·Handle and follow up all incidents immediately, and report accurately
处理和跟进所有事件警告并准确地报告
·Actively seek feedback and liaise with guests
积极寻求反馈，并与客人联络
Managing self自我管理
·Maintain consistent personal performance in varying work conditions
保持在不同的工作条件一致的个人表现
·Prioritise competing demands to achieve personal, team and organisation objectives
竞争的需求优先顺序，以实现个人和个人，团队和组织的目标
·Plan for and involve team members wherever possible
尽可能为团队着想
People management人事管理
·Provide specific, balanced and sincere feedback to increase skill
提供具体的，平衡的和真诚的反馈，提高技能
·Share thoughts, feelings and rationale as appropriate to give clear understanding for action taken
共享的思想，情感和理由作出适当的行动采取明确的认识
·Provide support that encourages other assume the appropriate responsibility for thinking through issues and carrying out plans
提供支持，鼓励其他承担通过问题和思考进行适当的责任计划
Technical技术
·Perform tasks in a manner that serves as a role model in the workplace
作为工作场所的典范
·Prepare for shift by completing handover with previous shift
与下一班次进行交接工作
·Coordinate coverage of sections to ensure smooth service
能够涵盖整个地区确保正常服务
·Monitor stocks and manning through service and deploy resources as needed
根据需要调配人手
·Greet/thank staff when start/finishing
问候员工及感谢他们所做的服务
·Brief and debrief shifts to communicate operational and service issues
简介汇报服务方面的问题
·Provide food and beverage service according to Standard Operating Procedures按标准作业程序提供食物和饮料服务
·Ensure effective information management and communication before sign off.
The Hotel’s Rules & Standards of Conduct as set forth in Employee Handbook.
收工前确保与管理层有沟通,遵守员工手册内所预定的工作规则和行为标准；
·Perform administrative skills such as typing, filing, copying, faxing and answering telephones according to hotel standards.
执行行政技能，比如打字，归档，复印，传真和按酒店标准接听电话；
·Maintain and update computer records.
维护和更新电脑信息；
·Maintain confidentiality of information in the department.
维护部门信息的机密性；
·Proficient in the use of the PICC System to carry on the purchasing process.
熟练使用PICC系统进行采购；
·Collect the price quotation for needed goods and take all the condition into comparison.
对所需采购单品询价及进行综合比较。
·Follow up the purchased goods arrive situation.
跟踪采购单品的到货情况。
·Follow up purchase schedule process.
跟踪采购进度。
·Check supplier’s certification to ensure they possess condition to be the cooperator
对供应商的资质进行审核，确保供应商具备与其合作的条件
·Keep effective & timely communication with department and supplier
与部门及供应商保持有效及时的沟通
·Work harmoniously and professionally with co-workers and supervisors.
和谐专业地与同事和上司工作；
·Possess a high level of professionalism and integrity while maintaining the confidentiality of the office.
拥有高度的专业精神和正直感，同时保持办公室的保密性；
·Maintain a clean, neat and organized work area at all times.
时刻保持和管理工作区域的干净整洁；
·Respond properly in any hotel emergency or safety situation.
妥善应对酒店任何的紧急或安全状况；
·Perform tasks as assigned by the hotel management and your supervisor.
执行酒店管理层和上级主管指定的其他工作任务。
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
根据酒店的业务需求，额外的工作职责和任务可能在任何时间被添加。
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Organization: Kempinski Hotels
Location: Grand Kempinski Hotel Shanghai China
Job Type: Regular
Job Level:
Schedule: Full-time
Job Posting: Feb 25, 2021
Unposting Date: N/A
Job Number: 21000088