Kempinski Nile Hotel Garden City Cairo

Cairo, Egypt

Housekeeping Attendant (Egyptian Only) – (in English)

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Kempinski Nile Hotel 

Located in Egypt’s beautiful capital, Kempinski Nile Hotel offers guests a boutique five-star experience on the banks of the Nile River.

Right in the heart of Cairo’s Garden City district in down-town, guests are only a short drive from the Pyramids of Giza, shopping areas and local attractions.

Kempinski Nile Hotel caters to large groups, couples and solo travelers offering 137 rooms and 54 exclusive suites in an unforgettable environment. All suites come with their own private balcony so guests can relax and enjoy a beautiful view of the Nile River.

Housekeeping Attendant

The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas and pantries according to standards established by the hotel.  

Key Responsibilities:

  • Clean assigned guest rooms according to standards established by the hotel.  It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
  • Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair. 
  • Clean corridors and floor public areas around guest rooms assigned.  Also maintain cleanliness of equipment and pantries.
  •  Keep informed of hotel product and service knowledge in order to answer guest questions. 
  • Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.  It may be providing information, giving an extra item such as a towel, etc.  
  • Write down on their assignment sheets relevant information for record purposes and possible future inquiries.  At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
  • Verify the physical status of room and updates Order Taker of any discrepancies found.
  • Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
  • Provide the turn down service to assigned guest rooms according to standards established by the hotel.  It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary.  Help control guest and cleaning supplies to save costs.
  • Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel.  It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
  •  Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair. 
  • Clean corridors and floor public areas around guest rooms assigned.  Also maintain cleanliness of equipment and pantries.
  •  Keep informed of hotel products and services knowledge in order to answer guest questions. 
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills & Qualifications:

  • Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage. 
  • Operational knowledge of the role.
  • Luxury Hotel Experiences. 
  • Communication skills.
  •  Knowledge on cleaning products, equipment and machine
  • Knowledge on housekeeping procedures and standards
  • Knowledge and Skills on Cleaning techniques
  •  Advanced knowledge of Opera, Basic knowledge of Micros
  •   Passion for hospitality and the European elegance of service.

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. 

Embrace an experience as individual as you are!