Kempinski Hotel Mall of the Emirates Dubai

Dubai, United Arab Emirates

Housekeeping Order Taker – (in English)

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Housekeeping Order taker

Provide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.

Kempinski Hotel Mall of the Emirates

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.

Key Responsibilities:

  • Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.
  • Access all functions of computer system in accordance with departmental specifications.

  • Set up work station with necessary supplies, maintain cleanliness throughout shift.

  • Legibly complete requisition for additional supplies/materials and submit to manager.

  • Maintain updated resource materials on all vendors and information to accommodate guest inquiries.

  • Review designated in-house guest list and be familiar with guests’ names and room locations.

  • Print designated reports and distribute accordingly.

  • Update room status report in accordance with departmental procedures.

  • Contact floor supervisor to resolve floor discrepant rooms.

  • Monitor and track status of out of order rooms; update accordingly.

  • Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.

  • Maintain complete knowledge of :- 

– All hotel features/services, hours of operation,

– All hotel room types, numbers/names, layout, appointments, amenities and locations,

– Housekeeping services available for guests and

– Available laundry/dry cleaning services and hours of operation.

  • Communicate departmental and guest needs as they arise with respective Housekeeping personnel.

  • Maintain security and accurate record of all guest room keys issued to Housekeeping staff.

  • Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.

  • Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.

  • Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.Inventory and management of stock control.

  • Inventory and management of stock control. 

  • Access all functions of computer system in accordance with departmental specifications.

  • Set up work station with necessary supplies, maintain cleanliness throughout shift.

Desired Skills & Qualifications:

  • 2 years of experience as Housekeeping order taker preferable in a 5* luxury hotel
  • Knowledge of computer software such as Opera PMS, Microsoft application (word, excel & powerpoint)
  • Knowledge on housekeeping operations, procedures and standards is a must.
  • Ability to pleasantly and effectively communicate with the guests, hotel management and hotel personnel.

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.