Kempinski Hotel Muscat Sultanate of Oman

Muscat, Oman

Human Resources Manager – (in English)

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 Kempinski Hotel Muscat

Located in the modern community of Al Mouj, Muscat, and encompassing over six kilometres of stunning coastline, Kempinski Hotel Muscat is an unparalleled luxury beach resort in the capital of Oman. The hotel features 310 comfortable rooms and suites, state-of-the-art meetings and events facilities, a business centre and an executive lounge. Ten world-class restaurants and bars provide a remarkable dining experience. Two swimming pools and a kids’ pool, a kids club and a tennis court, along with various outdoor and water sports activities will ensure to spend an exciting and adventurous time. The hotel leisure facilities also feature a luxurious spa and a fully equipped health club.

Human Resources Manager

The  Human Resources Manager is responsible for supporting the Human Resources department in all administrative and other assigned areas. 

Key Responsibilities

  •  As a Business Partner to the hotel’s General Manager and trusted advisor to the management team, support the delivery of the ambitious business objectives of the hotel by locally delivering the strategic HR agenda focused on attracting, developing, engaging, and retaining talent, ensuring effective performance management, supporting organizational design and workforce planning, and ensuring efficient and compliant HR operations.
  • Support and coach the leadership team in any organizational and people topics, to help them achieve their guest service and business objectives. 
  • Maintain and develop a strong employer brand in the local market and beyond, implement effective and innovative search and selection for senior as well as volume recruitment through a variety of sources, as well as an effective onboarding process.
  • Drive strong colleague engagement through employee communication and creative activities and events, and ensure proactive follow up on engagement survey results and ongoing feedback, handle staff grievance issues proactively.
  • Understand the competitive positioning of the hotel as an employer in the market and create appropriate compensation & benefits structures based on market and internal benchmarking.
  • Plan and implement an annual budget and manning guide, following up closely on personnel costs, and preparing local management reporting as well as corporate reports.
  • Ensures that corporate and local policies & procedures are communicated and implemented.
  • Ensure an efficient and compliant HR administration according to Kempinski standards and local requirements, including supervision of internal and external payroll services. 
  • Ensure compliance with local labour and immigration law and handle any legal issues including staff disciplinary actions.
  • Train & develop local employees to the next level within 12 – 18 months of their service.
  • Implement global performance management and talent management and succession planning processes, and follow up on the development and mobility of internal talent, including effective management of promotions, transfers, cross-trainings and task force assignments.
  • Project manage the roll-out of new global initiatives at the hotel and contribute to the design and implementation of new tools, e.g. HR information systems 

Additional responsibilities and tasks can be added at any time according to the needs of the business.

Desired Skills & Qualifications

  • Open to Omani nationals only.
  • Minimum of five (5) years experience of related HR management role.
  • Full knowledge of the Oman labor laws and regulations.
  • Proficient in MS Office applications and HRMS (PayTrax, Jana, etc).
  • Planning and organizational skill.
  • Problem Solving & Decision Making skills.
  • Verbal and written communication skills both in English and Arabic.
  • Knowledgeable in local social insurance policies.

 About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

 Embrace an experience as individual as you are!