Talent Pool General

Lady in Red – (in English)

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Region Americas – Caribbean

Kempinski is expanding in the Americas, and looking for experienced hoteliers for its new openings: people with an adventurous spirit eager to pioneer new remote and exclusive destinations across the Caribbean islands, still untouched by mass-tourism.

Lady in Red – Talent Pool Americas – Caribbean Openings

The Lady in Red is an iconic symbol of Kempinski and is, in essence, the Hotel Ambassador (or First Lady). As an extended arm of the General Manager, she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being.

Key Responsibilities: 

  • Embody and communicate Kempinski’s philosophy and ensure optimal internal hotel representation
  • Ensure highest quality service, maintaining or exceeding Corporate standards in terms and high customer satisfaction to guests
  • Personally elcome all VIP guests in-house, ensuring that standards are maintained or exceeded from pre-arrival to departure, welcoming, facilitating and bidding farewell to as many guests as possible
  • Have an in-depth knowledge of the hotel and the geographical layout of the city/surroundings, as well as of any hotel functions and special events, being able to optimally promote the hotel and its outlets, and assisting with general information, internal promotions and directions
  • Liaise and coordinate with other functions to create tailor-made guest itineraries for top VIPs when appropriate, and coordinate GM VIP greetings and farewell
  • Handle guest complaints in a professional, timely, and efficient manner to minimize any negative impact, reporting and following up with the Operations team
  • Be knowledgeable and apt at standard reception processes, procedures, and systems, and ready to support in case of immediate coverage need
  • Liase and connect with guests to ensure their preferences and wishes are recorded and satisfied
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills and Qualifications:  

  • Hotel Apprenticeship or Higher College Education
  • Minimum of one year of experience as Lady in Red at a Kempinski hotel
  • Food & Beverage and Sales experience is a plus
  • Proficiency in Microsoft Office (Word, Excel and PowerPoint)
  • Advanced knowledge of Opera
  • Basic knowledge of Micros

Please note that this job requisition is for a talent pool for our pre-opening properties across the Caribbean islands, and aims at collecting suitable candidates for all the key positions that will become available during the next 12 months.

You will only be contacted once your profile matches a job that has become available.

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.

We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests.

And for our employees, we provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!