Kempinski Residences Guangzhou

Guangzhou, China

Lady in Red – (in English)

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About us 

Enter our world and discover the soon to open Kempinski Residences Guangzhou in a city that combines Cantonese culture and traditions in a modern environment. Our property is aim at long-stay residents and is located in Yuexiu, a district with historical and modern elements alike. All of our 261 rooms and suites have been carefully designed and follow a modern and contemporary style, with Chinese touches and European flair. Located on floor 3, both The Living Room, our All Day Dining and Lounge and The Motion, our wellness Center. with its 25-metre lap pool and state-of-the-art gym facilities, contribute to delivering a unique experience and memorable stay for our guests. 

Our passionate team consists of over 110 colleagues from all around China and the world. We offer a competitive salary, annual leave with above market pay, a dormitory within one minute’s walk of the hotel and a range of leisure facilities nearby for you to spend your free time.

As part of our team, you will benefit from career development opportunities and multi-skill working positions within an international company as well as an array of training opportunities, both online and in class. Experience the service Kempinski is renowned for when travelling on holiday by taking advantage of our special employee rate at Kempinski Hotels and partner hotels of GHA.

Join us and begin your professional journey crafted by you.

Lady In Red (Local Hire)

Communication of hotel & company philosophy and internal hotel representation.

Have an in-depth knowledge of the Kempinski Discovery and Kempinski Private Concierge, distribute the high quality and warm service to the members.

Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.

Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.

Obtain as much information about a guest’s stay to be entered in the guest history.

In case of immediate need, the Lady in Red helps with reception duties.

Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.

Report potential and existing hazards and rectified immediately.

Understand and carries out duties in line with Hotel Emergency Procedures. (Such as Fire Fighting, Emergency Open Storage, Terrorism, Fighting)

Ensures the veracity of night audit, reports any system defect to IT during operation.

Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.    

Follow up with Housekeeping any unresolved room discrepancies.(Room discrepancies must be followed and filed accordingly)

Provide information to all guests regarding the services and possible internal promotions of the hotel.

Actively look after longstay, repeat and high paying guests and develops, implement and update guest relation program.

Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.

Desired Skills and Qualifications

  • Minimum of 3 years’ experience in a Manager level position in Front Office or Guest Relations preferably in an international five-star hotel brand.
  • International experience is preferred.
  • College education or equivalent experience.
  • Excellent oral and written skills in English
  • Good communication skills
  • Very good knowledge in Microsoft Office
  • Excellent knowledge of Opera
  • Basic knowledge of Micros is beneficial 
  • Knowledge of hotel products and services
  • Knowledge of VIP welcoming protocol