Management Trainee-F&B – (in English)

Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.

SCOPE

The Food and Beverage Waiter is accountable for attending to an assigned areas to ensure the highest level of Food and Beverage service delivery and guest relations through well developed food and beverage skills, knowledge and experience, in accordance with hotel vision, values and objectives.  Support is provided to the food and beverage operation by assisting in the development and coordination of lower level employees

OVERALL OBJECTIVES

1、Guest Relation

Skills for welcoming the guest：

• Always greet guests promptly in a warm, friendly manner according to outlet concept and adjusted according to type of guest
• Demonstrate a positive posture and manner at all times
• Always thank and farewell guests conveying anticipation for their next visit

Skills in presentation and guest relations：

• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a ‘can do’ approach to tasks
• Adhere to Crown grooming standards at all times
• Establish rapport with guests to build loyal, satisfied customers
• Always take responsibility for ensuring a positive guest experience
• Accurately record and follow up guests incidences

2、Managing self

Skills for participating in a team:

• Conduct work as a team with other staff to exceed guest expectations
• Work with initiative to seek and offer assistance as required from team members or supervisors
• Maintain positive relations with other staff and departments
• Participate in training and other activities to facilitate high team performance
• Use initiative to lead the team to complete required tasks

Skills for maintaining professional competence:

• Always work in a professional manner that reflects a good role model to others
• Demonstrate effective time management during peak and down times
• Demonstrate reliability on completion of tasks, attendance and punctuality
• Take responsibility for own performance improvement and professional development

3、TECHNICAL SKILLS

Skills for preparing for service:

• Communicate effectively to know allocation/section, specials etc for  service
• Prepare equipment, station, stock, floor for service

Skills for completing operational procedures:

• Equipment skilfully used according to directions eg. Micros, coffee machines, credit card machines, waiter’s friend and cocktail mixers
• Maintain and manage stock and equipment at all times to ensure no stock outs

Skills for service of food and beverage:

• Have thorough knowledge of menu and presentation standards and sound knowledge of cooking/preparation techniques
• Prepare, cook and assemble orders in sequence and make final  check before service
• Apply food and beverage service techniques correctly at all times
• Arrange food and beverage attractively according to the outlet concept

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.

We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.