Night Manager – (in English)

The Kempinski Hotel San Lawrenz is an exclusive hideaway resort with all the comforts 5 stars can offer.  It provides 140 airy rooms, each of which are elegantly decorated in a traditional Maltese style.  The entire resort creates the ideal surroundings to relax the mind and body.

Night Manager

The Night Manager assists the Front Office Manager in all aspects of the department including  but not limited to operations, planning, budgeting, staffing and payroll in accordance with  hotel policies and procedures. The Night Manager provides leadership and support to all  members of the Front Office and drives standards of excellence in all areas supervised.

The Night Manager assists the Front Office Manager in all aspects of the department including but  not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies  and procedures. The Night Manager provides leadership and support to all team members of the Front Office.

Duties & Responsibilities:

Manage and monitor activities of all employees in the Front Office department making sure they adhere  to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and  procedures, coaching, training and correcting where needed. Maintain a professional and high-quality service oriented environment at all times Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints,  problem-solving, disturbances, special requests and any other issues that may arise Manage the night shift in the department ensuring all team memebers perform the tasks assigned to them and  coordinate Front Office activities with other departments Inform all Overnight team memebers of nightly activities, group and VIP arrivals as well as special requests and  repeat guests.