Grand Kempinski Hotel Shanghai
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.
SCOPE
范围
Provide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.
给客房部提供文员/秘书等行政工作支持，包括信息资料输入，归档，信息跟踪，接听电话，打印报告，工资管理，维护员工档案和部门的每日记录。
OVERALL OBJECTIVES
总目标
The job of Order Taker is executed satisfactorily when:
如何满意地履行办公室协调员的职能：
All administrative and operational housekeeping tasks are managed efficiently.
有效的管理所有客房部的行政运行工作
Kempinski housekeeping standards are strictly monitored and followed.
严格的监控和跟踪凯宾斯基酒店客房标准
LQA (Leading Quality Assurance) audit results are 85% and above.
LQA（领先的质量保证）的评估结果在85%及以上。
MAIN RESPONSIBILITIES
主要工作职责
Maintain complete knowledge of:
工作内容相关知识包括：
所有酒店的设施，服务和运营时间
所有酒店的客房类型，数量，名字，陈设，预定，设施和地点位置。
所有客房提供给顾客的客房服务
洗衣、干洗服务和及其运营时间
Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.
和客房主管/部门主管一起审查业务现状及后续事宜。
Access all functions of computer system in accordance with departmental specifications.
所有的计算机系统运行达到部门运行标准
Set up work station with necessary supplies, maintain cleanliness throughout shift.
提供清洁整洁的工作环境
Legibly complete requisition for additional supplies/materials and submit to manager.
清晰的完成报告并上交给经理。
Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
维护更新所有供应商资源，材料和信息以便满足客人的需求
Review designated in-house guest list and be familiar with guests’ names and room locations.
熟悉客人名单并知道他们的姓名及住房位置。
Print designated reports and distribute accordingly.
打印分发报告。
Update room status report in accordance with departmental procedures.
安装部门的规章程序更新房间状态报告。
Contact floor supervisor to resolve floor discrepant rooms.
联系楼层主管去解决楼层中有差异的房间。
Monitor and track status of out of order rooms; update accordingly.
监控，跟踪和及时更新那些无次序的/有故障的客房状态
Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
把需要维修或更换的物件及工作及时和工程部沟通；并监督这维修/更换工作按时完成。
Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
为了尊重客房部职员，曾强部门内的沟通和了解顾客峰需求。
Document pertinent information in departmental log book.
忠肯的在部门日志中记录信息。
Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
保证安全和正确记录所发放给所有客房部员工的客房钥匙。
Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
记录说有让客房服务员拿给客房的物品，并跟进是否有归还
Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
礼貌的对待所有客人。跟进酒店制定的个人需求，并确保完成。
Inventory and management of stock control.
库存控制与管理。
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.
We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Grand Kempinski Hotel Shanghai
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.
SCOPE
范围
Provide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.
给客房部提供文员/秘书等行政工作支持，包括信息资料输入，归档，信息跟踪，接听电话，打印报告，工资管理，维护员工档案和部门的每日记录。
OVERALL OBJECTIVES
总目标
The job of Order Taker is executed satisfactorily when:
如何满意地履行办公室协调员的职能：
All administrative and operational housekeeping tasks are managed efficiently.
有效的管理所有客房部的行政运行工作
Kempinski housekeeping standards are strictly monitored and followed.
严格的监控和跟踪凯宾斯基酒店客房标准
LQA (Leading Quality Assurance) audit results are 85% and above.
LQA（领先的质量保证）的评估结果在85%及以上。
MAIN RESPONSIBILITIES
主要工作职责
Maintain complete knowledge of:
工作内容相关知识包括：
所有酒店的设施，服务和运营时间
所有酒店的客房类型，数量，名字，陈设，预定，设施和地点位置。
所有客房提供给顾客的客房服务
洗衣、干洗服务和及其运营时间
Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.
和客房主管/部门主管一起审查业务现状及后续事宜。
Access all functions of computer system in accordance with departmental specifications.
所有的计算机系统运行达到部门运行标准
Set up work station with necessary supplies, maintain cleanliness throughout shift.
提供清洁整洁的工作环境
Legibly complete requisition for additional supplies/materials and submit to manager.
清晰的完成报告并上交给经理。
Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
维护更新所有供应商资源，材料和信息以便满足客人的需求
Review designated in-house guest list and be familiar with guests' names and room locations.
熟悉客人名单并知道他们的姓名及住房位置。
Print designated reports and distribute accordingly.
打印分发报告。
Update room status report in accordance with departmental procedures.
安装部门的规章程序更新房间状态报告。
Contact floor supervisor to resolve floor discrepant rooms.
联系楼层主管去解决楼层中有差异的房间。
Monitor and track status of out of order rooms; update accordingly.
监控，跟踪和及时更新那些无次序的/有故障的客房状态
Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
把需要维修或更换的物件及工作及时和工程部沟通；并监督这维修/更换工作按时完成。
Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
为了尊重客房部职员，曾强部门内的沟通和了解顾客峰需求。
Document pertinent information in departmental log book.
忠肯的在部门日志中记录信息。
Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
保证安全和正确记录所发放给所有客房部员工的客房钥匙。
Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
记录说有让客房服务员拿给客房的物品，并跟进是否有归还
Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
礼貌的对待所有客人。跟进酒店制定的个人需求，并确保完成。
Inventory and management of stock control.
库存控制与管理。
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.
We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Organization: Kempinski Hotels
Location: Grand Kempinski Hotel Shanghai China
Job Type: Regular
Job Level:
Schedule: Full-time
Job Posting: Feb 24, 2022
Unposting Date: N/A
Job Number: 220000BH