Porter – (in English)

The Kempinski Hotel San Lawrenz is an exclusive hideaway resort with all the comforts 5 stars can offer.  It provides 140 airy rooms, each of which are elegantly decorated in a traditional Maltese style.  The entire resort creates the ideal surroundings to relax the mind and body.

Porter

Key Responsibilities:

• Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
• Escort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation.
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
• Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction.  Follow up when necessary.
• Collect luggage from guest rooms and keep them in a secure area until guest departure. 
• Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own.
• Upon requests, store guest luggage into the luggage storage room. Handle all luggage with care.
• Maintain cleanliness and tidiness of luggage storage room.
• Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
• Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
• Escort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation.
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
• Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction.  Follow up when necessary.
• Collect luggage from guest rooms and keep them in a secure area until guest departure. 
• Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own.
• Upon requests, store guest luggage into the luggage storage room. Handle all luggage with care.
• Maintain cleanliness and tidiness of luggage storage room.
• Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.