Public Area Attendant 公共区域服务员 – (in English)

Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.

SCOPE

适用范围

Responsible for cleaning and supplying all assigned areas according to standards as set by Kempinski. Work with office coordinator to assist with housekeeping tasks.

根据酒店制定的标准负责清洁和补给负责区域的用品。与办公室协调员合作协助他们完成客房的工作。

OVERALL OBJECTIVES

总体战略目标

The job of Public Area Attendant is executed satisfactorily when:

如何满意地履行公共区域服务员的职能：

Assigned public areas are cleaned in time and according to standard. 按时根据酒店设定的标准清洁好个人被分配到的区域。

Public areas and back of house are well maintained. 妥善地维护好公共区域和后勤区域。

Hygiene standards are strictly monitored and followed. 在卫生标准方面，严格服从管理和要求。

LQA (Leading Quality Assurance) audit results are 85% and above.

             LQA（质量分析）审查结果在85%以上。

MAIN RESPONSIBILITIES

主要职责

Mop, dust, wax, polish, sweep, vacuum all public areas and staff areas as assigned i.e. lobby, lifts, staff locker room, corridors etc.

为分配到的所有的公共区域以及员工区域例如大堂，电梯，员工更衣室，走廊等进行拖地，清灰，打蜡，抛光，扫地，吸尘的工作。

Maintain, clean, disinfect public area, rest rooms and employee locker rooms, air conditioning vents, walls, lamps, elevators, carpets, floors and marble precisely according to trained and established methods.

根据培训及既定方法精确地为公共区域，休息室，雇员更衣室，空调通风口，墙面，灯，电梯，地毯，地板和大理石进行保养，清理，消毒。

Replenish and record consumption of public area rest room supplies daily, assists guests in using the public area comfort facilities and practices courtesy towards guests at all times in a pleasant and helpful manner.

每天补充并记录公共区域休息室的消耗品，协助宾客使用公共区域的舒适设施并且练习对待宾客的礼貌友好的态度，在任何时候都要以和蔼可亲与乐于助人的方式对待宾客。

Know and adhere strictly to Lost & Found procedures.

知道并严格遵守失物招领程序。

Re-arrange furniture layout whenever necessary.

在任何有必要的时候重新布局排列家具。

Empty litter bins and ashtrays regularly according to procedures. Must be ready to attend training program to improve his efficiency.

根据程序定期清理垃圾箱和烟灰缸。为了提升个人的效率，必须做好准备参加培训项目。

Alert, well informed about the Hotel and able to work during peak hours rapidly, maintaining a constant standard of performance.

警惕，及时地通报关于酒店发生的事情。在高峰期能够快速地完成工作，并使工作表现维持一个恒定的标准。

Maintain Housekeeping cleaning machines in perfect condition.

保养客房清洁设备保证它们完好无损。

Report to Supervisor any sickness or unusual behavior of guests.

         对上级汇报任何关于宾客的弊病和不正常行为。

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

根据经营和酒店的需求，随时都可能增加额外的职责和任务。

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.