Grand Kempinski Hotel Shanghai China

Shanghai, China

Public Area Manager 公共区域经理 – (in English)

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Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.

OVERALL OBJECTIVES

总体战略目标

Visit P.M. and overnight shift. Ensure all function areas well prepared 15 minutes before function. Control carpet and upholstery shampoo and window cleaning program in rooms and public area on an annual basis.

监督中班和夜班的轮换保证在会议开始前15分钟做好功能区域的准备工作按年度来控制好地毯和软包装物件的清洗以及客房区域和公共区域的窗户清洁项目

MAIN RESPONSIBILITIES

主要职责

Conduct inspection of all hotel public areas to ensure no stains are on floors walls a review general standard are maintained.

检查所有的酒店公共区域以保证地面墙面上没污渍,保证维护好清洁水平

  • Front of the house: all Food & Beverage outlets 前区:所有餐厅
  • Lobby; 大厅
  • All rest rooms.所有休息室
  • All offices;所有办公室
  • Back of the house: all back staircases; 后区:所有后楼梯
  • All lockers and changing rooms;所有更衣箱和更衣室
  • All back areas;所有后面的区域
  • Dormitory.宿舍

Attends to complaints regarding the service cleanliness and equipment, take necessary corrective action.

处理关于清洁服务和设备的抱怨,做正确的处理

Schedule general cleaning in public areas.

安排公共区域的大清洁

Regards activities and problems and ensure follow up when necessary in log books, conducts daily briefing with Team Leader and Attendant to update them on systems policies and regulations as well as changes within the Hotel and company.

对于各项活动和出现的问题,保证跟进工作并且当需要时应记录在记事簿上,和领班以及服务员一起做日常简报以用来像酒店和公司的变动一样地更新他们在系统政策和章程上的信息

Visit P.M. and overnight shift.

监督中班和夜班的轮换

Ensure all function areas well prepared 15 minutes before function.

保证在会议开始前15分钟做好功能区域的准备工作

Control carpet and upholstery shampoo and window cleaning program in rooms and public area on an annual basis.

按年度来控制好地毯和软包装物件的清洗以及客房区域和公共区域的窗户清洁项目

Regards activities and problems and ensure follow up when necessary in log books, conducts daily briefing with Team Leader and Attendant to update them on systems policies and regulations as well as changes within the Hotel and company.

对于各项活动和出现的问题,保证跟进工作并且当需要时应记录在记事簿上,和领班以及服务员一起做日常简报以用来像酒店和公司的变动一样地更新他们在系统政策和章程上的信息

Control the supplies store.

控制备品储存

Make weekly requisition of all supplies from general store

做好向总仓的每周备品申请书

Perform other supervisor’s duties when needed.

需要时担任好其他主管人的角色

Attend department meeting.

参与部门会议

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

根据经营和酒店的需求,随时都可能增加额外的职责和任务。

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.

We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. 

Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.

OVERALL OBJECTIVES

总体战略目标

Visit P.M. and overnight shift. Ensure all function areas well prepared 15 minutes before function. Control carpet and upholstery shampoo and window cleaning program in rooms and public area on an annual basis.

监督中班和夜班的轮换保证在会议开始前15分钟做好功能区域的准备工作按年度来控制好地毯和软包装物件的清洗以及客房区域和公共区域的窗户清洁项目

MAIN RESPONSIBILITIES

主要职责

Conduct inspection of all hotel public areas to ensure no stains are on floors walls a review general standard are maintained.

检查所有的酒店公共区域以保证地面墙面上没污渍,保证维护好清洁水平

  • Front of the house: all Food & Beverage outlets 前区:所有餐厅
  • Lobby; 大厅
  • All rest rooms.所有休息室
  • All offices;所有办公室
  • Back of the house: all back staircases; 后区:所有后楼梯
  • All lockers and changing rooms;所有更衣箱和更衣室
  • All back areas;所有后面的区域
  • Dormitory.宿舍

Attends to complaints regarding the service cleanliness and equipment, take necessary corrective action.

处理关于清洁服务和设备的抱怨,做正确的处理

Schedule general cleaning in public areas.

安排公共区域的大清洁

Regards activities and problems and ensure follow up when necessary in log books, conducts daily briefing with Team Leader and Attendant to update them on systems policies and regulations as well as changes within the Hotel and company.

对于各项活动和出现的问题,保证跟进工作并且当需要时应记录在记事簿上,和领班以及服务员一起做日常简报以用来像酒店和公司的变动一样地更新他们在系统政策和章程上的信息

Visit P.M. and overnight shift.

监督中班和夜班的轮换

Ensure all function areas well prepared 15 minutes before function.

保证在会议开始前15分钟做好功能区域的准备工作

Control carpet and upholstery shampoo and window cleaning program in rooms and public area on an annual basis.

按年度来控制好地毯和软包装物件的清洗以及客房区域和公共区域的窗户清洁项目

Regards activities and problems and ensure follow up when necessary in log books, conducts daily briefing with Team Leader and Attendant to update them on systems policies and regulations as well as changes within the Hotel and company.

对于各项活动和出现的问题,保证跟进工作并且当需要时应记录在记事簿上,和领班以及服务员一起做日常简报以用来像酒店和公司的变动一样地更新他们在系统政策和章程上的信息

Control the supplies store.

控制备品储存

Make weekly requisition of all supplies from general store

做好向总仓的每周备品申请书

Perform other supervisor’s duties when needed.

需要时担任好其他主管人的角色

Attend department meeting.

参与部门会议

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

根据经营和酒店的需求,随时都可能增加额外的职责和任务。

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.

We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.