Enter our world and discover the soon to open Kempinski Residences Guangzhou in a city that combines Cantonese culture and traditions in a modern environment. Our property is aim at long-stay residents and is located in Yuexiu, a district with historical and modern elements alike. All of our 261 rooms and suites have been carefully designed and follow a modern and contemporary style, with Chinese touches and European flair. Located on floor 3, both The Living Room, our All Day Dining and Lounge and The Motion, our wellness Center. with its 25-metre lap pool and state-of-the-art gym facilities, contribute to delivering a unique experience and memorable stay for our guests.
Role Overview 岗位概述
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a
friendly and caring manner according to the Kempinski procedures and Kempinski Experience Assessment (KEA) standards. At all times, he/she must display a professional and positive image
of the hotel as they play a crucial role in the first and last impression the guest receives of the
Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and KEA (Kempinski Experience Assessment) standards.
Handles all incoming and outgoing telephone inquiries and request in a professional and helpful manner
Ensure all guests’ requests have proper records.
Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float
Keep them informed of product and service knowledge as well as the hotel daily and meeting activities.
Abide by the Hotel’s Policies and Procedures and the hotel’s Associate Handbook.
Hotel Apprenticeship，Higher College Education.
Minimum of 3 years’ experience in a Manager level position in Front Office or Guest Relations preferably in an international five star hotel brand.
Local language – excellent oral and written skills
English – excellent oral and written skills
Knowledge of VIP welcoming protocol. Good Communication skills
Good knowledge in Microsoft office (Word .Excel and Power point) and Opera
Organization: Kempinski Hotels
Location: Kempinski Residences Guangzhou
Job Type: Regular
Job Posting: Aug 13, 2020
Unposting Date: N/A
Job Number: 2000014F