Receptionist/Lady in Red – (in English)

Enter our world and discover the soon to open Kempinski Residences Guangzhou in a city that combines Cantonese culture and traditions in a modern environment. Our property is aim at long-stay residents and is located in Yuexiu, a district with historical and modern elements alike. All of our 261 rooms and suites have been carefully designed and follow a modern and contemporary style, with Chinese touches and European flair. Located on floor 3, both The Living Room, our All Day Dining and Lounge and The Motion, our wellness Center. with its 25-metre lap pool and state-of-the-art gym facilities, contribute to delivering a unique experience and memorable stay for our guests.  

细心的您不难察觉，位于广州的首家凯宾斯基品牌酒店——广州德安丽舍凯宾斯基酒店即将开业。酒店建设在这个充满历史人文气息与现代化城市气氛相互融合的城市中，位于繁华及历史悠久的越秀区，经济与文化交融的黄金地段。酒店拥有261间特色客房和套房，每间客房均经过精心设计，融汇了岭南历史与欧式奢华的现代设计风格，配备质量上乘及高科技的客房设备。位于酒店三层的德安阁及运动空间，设有25米长的室内恒温泳池和设备先进的多功能健身房，为客人提供独特的体验和难忘的入住体验。

Role Overview 岗位概述

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a

friendly and caring manner according to the Kempinski procedures and Kempinski Experience Assessment (KEA) standards. At all times, he/she must display a professional and positive image

of the hotel as they play a crucial role in the first and last impression the guest receives of the

hotel.

任职者负责按照凯宾斯基程序以及凯宾斯基体验评估（KEA）服务标准向客人提供友善关爱的入住以及退房办理。任职者在客人与酒店的第一印象和最后接触起着至关重要的作用，因此她/他必须无时不刻展示其专业及积极的形象。

MAIN RESPONSIBILITIES

主要职责

Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and KEA (Kempinski Experience Assessment) standards.

依照凯宾斯基集团标准和KEA审计检查标准友好地接待每位入住和退房客人。

Handles all incoming and outgoing telephone inquiries and request in a professional and helpful manner

以职业和协助的态度，处理所有接进和呼出电话的询问和请求。

Ensure all guests’ requests have proper records.

确保所有的客人请求被正确记录。

Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float

按标准程序进行收银员账务操作，例如入账，外币兑换，班次结束时，点清备用金抽屉并做交接。

Keep them informed of product and service knowledge as well as the hotel daily and meeting activities.

了解酒店的产品服务信息，同样也要了解每天的宴会会议等活动。

Abide by the Hotel’s Policies and Procedures and the hotel’s Associate Handbook.

遵守酒店的各项政策和程序,员工行为规范和员工手册。