Marsa Malaz Kempinski The Pearl Doha

Doha, Qatar

Reservations Agent – Arabic – (in English)

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Reservations Agent

This position is responsible to materialize the maximum number of requests and reservations.

Marsa Malaz Kempinski, The Pearl – Doha

Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar.Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites. 

Key Responsibilities:

  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
  • Ensure clients’ satisfaction and adherence to Kempinski service standards
  • Follow internal credit policy
  • Follow up on lost business and bring information about them to the knowledge of the department superiors
  • Spot-check reservations made the previous day and check all VIP arrivals

Desired Skills & Qualifications:

  • Opera central systems knowledge
  • Knowledge of either Fidelio V6 or Opera PMS is imperative 
  • English,  Arabic – excellent oral and written skills
  • Additional language - beneficial
  • Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. 

Embrace an experience as individual as you are!