The Capitol Kempinski Hotel Singapore

Singapore, Singapore

Reservations Agent / Executive (Local Candidates Only) – (in English)

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Reporting to the Reservations Supervisor, the Reservations Agent / Executive is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. He/She handles all reservations requests via telephone, email, fax and internet in a friendly, efficient and prompt manner.


  • Effectively manage and be in control of all inventory, system close-out when necessary and rate availability in order to achieve optimum results in occupancy, average rate and revenue.
  • Review daily reservations accuracy (including but not limited to the rates compliance from segment and source) by checking reservations made the previous day and arrivals for the following day.
  • Control no show and late cancellation charges.
  • Ensure all internal package breakdowns are loaded and tagged to the reservations in line with financial department.
  • Assist in monitoring reservation pick-up for the coming months.
  • Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
  • Review EzRMS, SynXis, OCM & PMS availability keeping sufficient inventory for high yield segments.
  • Ensure property’s compliance to the Best Rate Guarantee policy.
  • Follow internal credit policy.
  • Additional responsibilities and tasks as assigned.

Job Requirements

  • Minimum O levels or Diploma in Hospitality Management.
  • Excellent communication skills.
  • Minimum 1 year experience in a similar capacity.
  • Ability to maintain highest standards of professionalism, ethics, grooming and attitude.
  • Willingness to work on rotating shifts, weekends and public holiday.
  • Knowledge of Opera Channel Management (OCM) and Central Reservation System (CRS) will be an advantage
  • Knowledge of Opera PMS is imperative
  • Willingness to work on rotating shifts, weekends and public holidays