Reservations Agent / Executive (Local Candidates Only) – (in English)

SCOPE

Reporting to the Reservations Supervisor, the Reservations Agent / Executive is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. He/She handles all reservations requests via telephone, email, fax and internet in a friendly, efficient and prompt manner.

OVERALL OBJECTIVES

• Effectively manage and be in control of all inventory, system close-out when necessary and rate availability in order to achieve optimum results in occupancy, average rate and revenue.
• Review daily reservations accuracy (including but not limited to the rates compliance from segment and source) by checking reservations made the previous day and arrivals for the following day.
• Control no show and late cancellation charges.
• Ensure all internal package breakdowns are loaded and tagged to the reservations in line with financial department.
• Assist in monitoring reservation pick-up for the coming months.
• Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
• Review EzRMS, SynXis, OCM & PMS availability keeping sufficient inventory for high yield segments.
• Ensure property’s compliance to the Best Rate Guarantee policy.
• Follow internal credit policy.
• Additional responsibilities and tasks as assigned.