Kempinski Hotel Beijing Lufthansa Center

Beijing, China

Reservations Agent – (in English)

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As the first Kempinski hotel in China, Kempinski Hotel Beijing Lufthansa Center blends timeless European style with rich Chinese cultural history to create a true Chinese experience for new-age travelers. Kempinski Hotel Beijing Lufthansa Center houses 480 newly renovated rooms and suites, together with 10 conference rooms and one of the largest pillar-free ballrooms in the city with natural daylight. With over 7 different restaurants and bars, YouYi shopping center, two private gardens, and easy transportation access points to some of Beijing’s most iconic and monumental scenes, Kempinski Hotel Beijing Lufthansa Center is Beijing’s portal into China. 

Reservations Agent

The incumbent of this position is responsible to materialize the maximum number of requests and reservations. 

Key Responsibilities:  

  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Ensure clients’ satisfaction and adherence to Kempinski service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Test calls LQA / IFH results > 85%.
  • Follow the internal up-sell programmed for Reservations department.
  • Perform any other duties as assigned to them by management.

Desired skills and qualifications: 

Nationality: Eligible for a working permit in country of hire

Education:

  • Equivalent of high school diploma
  • Professional Certification (Bachelor, University Degree, Hotel School Diploma)

Experience:  To fill the position, the following is required:

  • Opera central systems knowledge
  • Knowledge of either Fidelio V6 or Opera PMS is imperative

Language: Ability to work and communicate in a multinational environment:

  • English – excellent oral and written skills
  • Additional language - beneficial

Ccompetencies: Competencies needed to fill the position:

  • Detail orientated
  • Good communicator
  • Good listening skills
  • Demonstrate energy and enthusiasm
  • Ability to investigate systems malfunctions or user-input errors
  • Ability to work under pressure

 

Technical Comoetencies: Computer literacy adapted to the field of training:

  • Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera
Individual Characteristics:To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
  • People Oriented
  • Passionate for European luxury
  • Entrepreneurial
  • Straightforward
  • Results Driven
  • Proactive
  • Competitive

Other Skills: Depending on region and property.

 About Kempinski 

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. Embrace an experience as individual as you are!