Kempinski Hotel Mall of the Emirates Dubai

Dubai, United Arab Emirates

Reservations Agent – (in English)

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Reservations Agent

The incumbent of this position is responsible to materialize the maximum number of requests and reservations.

Kempinski Hotel Mall of the Emirates

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.

Key Responsibilities:

  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. 
  • Ensure clients’ satisfaction and adherence to Kempinski service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Follow the internal up-sell programme for Reservations department.
  • Perform any other duties as assigned to them by management.


  • Minimum of 1 to 2 years of experience in the same role
  • Experience in a 5 star luxury hotel
  • Fluency in English (Written and Spoken)
  • Must possess outstanding Sales skills, Guest service skills, professional presentation and sophisticated communication skills
  • Possess full command of  Microsoft applications 

About Kempinski

Hoteliers since 1897, Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage.