Kempinski Seychelles Resort Baie Lazare

Baie Lazare -Mahe Island, Seychelles

Reservations Agent – (in English)

Apply Now

Reservations Agent

The incumbent of this position is responsible to materialize the maximum number of requests and reservations.

Kempinski Seychelles Resort

Located on the famous Baie Lazare, in the exclusive south-end of Mahé Island, Kempinski Seychelles Resort Baie Lazare offers guests round-the-clock expertise, dedication and unmatched Creole hospitality in dazzling surroundings of untouched, natural beauty. This beachfront paradise, nestled in a secluded bay at the foothills of a magnificent mountain range, offers a private haven for romantics at heart, an activity-packed family getaway or the perfect destination for corporate gatherings and events

Key Responsibilities:

  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Ensure clients’ satisfaction and adherence to Kempinski service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Test calls LQA / IFH results > 85%.
  • Follow the internal up-sell programme for Reservations department.
  • Perform any other duties as assigned to them by management.

Desired Skills & Qualifications:

  • Equivalent of high school diploma
  • Professional Certification (Bachelor, University Degree, Hotel School Diploma)
  • Opera central systems knowledge
  • Knowledge of either Fidelio V6 or Opera PMS is imperative
  • Ability to work and communicate in a multinational environment
  • English – excellent oral and written skills
  • Additional language - beneficial
  • Detail orientated
  • Good communicator
  • Good listening skills
  • Demonstrate energy and enthusiasm
  • Ability to investigate systems malfunctions or user-input errors
  • Ability to work under pressure
  • Good Keyboard skills and proven working knowledge of Microsoft Office to include            MSWord, MSExcel and PMS, Opera

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. 

Embrace an experience as individual as you are!