Reservations Agent – (in English)

The Kempinski Hotel San Lawrenz is an exclusive hideaway resort with all the comforts 5 stars can offer. It provides 140 airy rooms, each of which are elegantly decorated in a traditional Maltese style. The entire resort creates the ideal surroundings to relax the mind and body.

Reservations Agent

Key Responsibilities:

Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
Ensure clients’ satisfaction and adherence to Kempinski service standards.
Follow internal credit policy.
Follow up on lost business and bring information about them to the knowledge of the department superiors.
Spot-check reservations made the previous day and check all VIP arrivals.
Test call results > 85%.
Follow the internal up-sell program for Reservations department.
Perform any other duties as assigned to them by management.

Qualifications:

High school diploma.
Certified travel associate (CTA) or certified travel counselor (CTC), preferred.
Experience working in sales or public relations, preferably in the hospitality or travel industries.
Customer-service experience.
Excellent written and verbal communicationskills with a good command of English.

About Kempinski

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers.

Your stage awaits. Discover a career crafted by you.

Organization: Kempinski Hotels

Location: Kempinski Hotel San Lawrenz Gozo Malta

Job Type: Regular

Job Level:

Schedule: Full-time

Job Posting: Jun 23, 2021

Unposting Date: N/A

Job Number: 210000QT

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Kempinski Hotel San Lawrenz Gozo Malta

San Lawrenz, Malta

Reservations Agent – (in English)

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