Reservations Supervisor – (in English)

Nestled on the cliffs overlooking pristine Barbaros Bay, Kempinski Hotel Barbaros Bay Bodrum is located on a private bay with a ‘blue-flagged’ private beach facing the magnificent Aegean Sea, offering its guests a unique and luxurious vacation. In one of our spacious rooms or luxurious suites, we guarantee that your vacation will be a sophisticated and fulfilling experience. Through a rich variety of restaurants, bars, and the magnificent Sanitas Spa, we always strive to serve you the Kempinski promise of European luxury.

Reservations Supervisor

The incumbent of this position is responsible for assisting the efficient functioning of the Reservations department.

Key Responsibilities:

• Follow up on the day inventory is perfectly correct (block not picked-up, out of Order rooms, Early departures, stay extension) and review overbooking levels of the day.
• Follow all-day arrivals are fully confirmed and guaranteed as well as perfectly accurate (Price, Rate code, Segment, Source, Profiles, Billing instructions, Guest requests, and comments…)
• Check the reservations made the previous day.
• Check of arrival tomorrow and recheck VIP Arrivals Today
• Check Deposit not received for arrival next week
• Control no-show and late cancellation charges.
• Follow all reservation standards.
• Follow internal credit policy is followed
• Monitor reservation pick-up for the coming months – review data on an ongoing basis.
• Follow all prices, promotions, and packages available for each period within the available booking window.
• Follow the system is set up in a way that displays the Rates to be proposed first, as well as all the relevant information on the screen for reservation agents to be more efficient.
• Have knowledge of the Rooms and Hotel Products as well as of the area and what is happening in town.
• Be aware of what is happening at the competitor’s hotel and keep a good work relationship with them.
• Follow offers are proactively followed up
• Follow emails are being answered in a timely manner, as per Company Standard and on the approved templates.
• Follow on the necessary templates that are available and reviewed on a regular basis. (ie: Serenata / NextGuest confirmation letters)
• Follow all sellable contracted rates loaded in all systems for ease of use by Reservations.
• Follow all internal package breakdowns that are loaded and in line with Finance department.
• Follow all cancellation and deposit policies are loaded in all systems according to strategy.
• Follow up PMS and all distribution channels reflect correct availability and prices.
• Follow up commission codes are correctly setup and commissions sent and followed up on a weekly basis as a minimum
• Control on lost business, cancellations, regrets & Denials and bring information about price resistance and other relevant information to the knowledge of the Revenue Management Team.
• Have good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
• Attend and encourage regular training on Systems, data entry standard, sales technics etc. for Reservations, Front desk and Sales agent.
• Control up to date with system development, updates and enhancement as well as industry practises.
• Share Best practises and relevant Market Insights with Reservations & Revenue Manager.
• Perform any other duties as assigned by management.