Kempinski Al Othman Hotel Al Khobar

Al Khobar, Saudi Arabia

Restaurant Host / Hostess – (in English)

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Kempinski Al Othman Hotel

The spectacular new five-star Kempinski Al Othman Hotel Al Khobar offers sweeping views over the Al Khobar skyline. A wide range of rooms and suites are available, as well as 18 stunning, designer-styled apartments that combine the ultimate in elegance, space and comfort with all the services and amenities of a five-star hotel.

Restaurant Host / Hostess 

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards.  At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Key Responsibilities

  • Responsible to Assistant Restaurant Manager / Restaurant Manager

  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

  • A courteous, professional and efficient service is provided at all times.

  • All duties and tasks are performed as per the tasks required at the outlet.

  • Be knowledgeable of all services and products offered by the hotel.

  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

  • Ensure that the place of work and surrounding area is kept clean and organized at all times.

  • Successfully perform opening and closing procedures established for the assigned outlet

  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

  • Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

  • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.

  • Undertake reasonable tasks and secondary duties as assigned by the Department Head.

  • Respond to any changes in the department as dictated by the hotel management.

  • Assist in carrying out scheduled inventories of products and operating equipment.

  • Perform any other assigned reasonable duties and responsibilities as assigned. 

  • Project at all times a positive and motivated attitude and exercise self-control.

  • Maintain and update the restaurants guest history.

  • Maintain a legible and up to date reservation book.

  • Maintain and coordinate the printing of the respective restaurant menus.

  • Maintain excellent communication to all related departments i.e

    • Guest Services and Concierge departments

    • Restaurant Reservations

    • All other F&B outlets, In Room dining and Banquet Service

Desired Skills & Qualifications

  • Experience in an F&B service role
  • Excellent written and verbal communication skills
  • Excellent organizational and time management skills
  • English good oral and written

About Kempinski

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe’s oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.