Restaurant Waiter / Waitress 餐饮部服务员 – (in English)

Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.

OBJECTIVE OF THE POSITION:

职位任务：

The Food and Beverage Waiter is accountable for attending to an assigned areas to ensure the highest level of Food and Beverage service delivery and guest relations through well developed food and beverage skills, knowledge and experience, in accordance with hotel vision, values and objectives.  Support is provided to the food and beverage operation by assisting in the development and coordination of lower level employees

食品和饮料服务员负责出席向指定的地区，以确保通过完善的食品和饮料技能，使餐饮服务和客户关系处于最高水平，知识和经验，与酒店愿景，价值观和目标进行。提供支持的食品和饮料行动的发展和水平较低的雇员的协助协调

MAIN RESPONSIBILITIES:

主要职责：

1、Guest Relation客户关系

Skills for welcoming the guest：迎客技巧

1. greet guests promptly in a warm, friendly manner according to outlet concept and adjusted according to type of guest

   迎接客人总是迅速，热情，友好，根据部门实际情况安排客人；

1. a positive posture and manner at all times

   在任何时候都要表现出积极的态度；

1. thank and farewell guests conveying anticipation for their next visit

   永远感谢和告别客人转达他们的未来预期访问；

Skills in presentation and guest relations：与客人介绍的技巧

1. an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a ‘can do’ approach to tasks

证明其享有和工作热情，通过与其他工作人员的有效关系，通过采用’可以’的办法   任务；

1. to Crown grooming standards at all times

   坚持以培养标准官方在任何时候；

1. rapport with guests to build loyal, satisfied customers

   建立融洽与客人建立忠诚，使客户满意；

1. take responsibility for ensuring a positive guest experience

   始终确保积极经验责任；

1. record and follow up guests incidences

   准确地记录和跟进客人要求；

2、Managing self自我管理

Skills for participating in a team:与团队相处的技巧

1. work as a team with other staff to exceed guest expectations

   与其他员工一起合作，超过客户的期望；

1. with initiative to seek and offer assistance as required from team members or supervisors

   工作主动寻求和提供援助的团队成员或主管人需要；

1. positive relations with other staff and departments

   与其他部门的工作人员保持积极的联系；

1. in training and other activities to facilitate high team performance

   参与培训和其他活动，以促进团队绩效高；

1. initiative to lead the team to complete required tasks

   主动带领团队完成要求的任务；

Skills for maintaining professional competence:专业技术能力

1. work in a professional manner that reflects a good role model to others

   总是以专业的方式，反映好榜样给他人；

1. effective time management during peak and down times

   有效的管理时间；

1. reliability on completion of tasks, attendance and punctuality

   具有可靠性的任务，出勤率和准时完工；

1. responsibility for own performance improvement and professional development

   就以自己的业绩的改善和专业发展的责任；

3、TECHNICAL SKILLS技术技能

Skills for preparing for service:准备工作

1. effectively to know allocation/section, specials etc for  service

 有效沟通以了解分配/区域，精品服务等；

1. equipment, station, stock, floor for service

准备运营所需要的东西；

Skills for completing operational procedures:完成作业程序技能

1. skilfully used according to directions eg. Micros, coffee machines, credit card machines, waiter’s friend and cocktail mixers

设备巧妙地使用，例如根据指示。百万分之一，咖啡机，信用卡机，服务员的朋友，鸡尾酒搅拌器；

1. and manage stock and equipment at all times to ensure no stock outs

维护和管理在任何时候车辆和设备，以确保不会缺货；

Skills for service of food and beverage:饮品和食品的服务

1. thorough knowledge of menu and presentation standards and sound knowledge of cooking/preparation techniques

对餐牌上的食物要有了解，知道服务的程序，还要了解如何准备和烹煮；

1. cook and assemble orders in sequence and make final  check before service

上食物前一定要再次检查；

1. food and beverage service techniques correctly at all times

在任何时候都应用正确的餐饮服务技术；

1. food and beverage attractively according to the outlet concept

根据部门的服务程序上食物和饮料；

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

根据酒店的业务需求，额外的工作职责和任务可能在任何时间被添加。

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.