Kempinski Hotel & Residences Palm Jumeirah - Dubai

Dubai, United Arab Emirates

Room Attendant – (in English)

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Kempinski Hotel and Residences Palm Jumeirah is located on the Palm, one of Dubai’s most sought-after areas, a stay here means being immersed in luxury. It offers 244 luxurious suites, villas and penthouses, situated on five sprawling acres of territory. It combines four Food and Beverage outlets and private beach.

Room Attendant  As a Room Attendant you will be responsible for cleaning guest rooms, corridors, floor public areas and pantries according to standards established by the hotel.

Key Responsibilities: 

  • Clean assigned guest rooms according to standards established by the hotel.  It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
  • Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair. 
  • Clean corridors and floor public areas around guest rooms assigned.  Also maintain cleanliness of equipment and pantries.
  • Keep informed of hotel product and service knowledge in order to answer guest questions. 
  • Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.  It may be providing information, giving an extra item such as a towel, etc.  
  • Write down on their assignment sheets relevant information for record purposes and possible future inquiries.  At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
  • Verify the physical status of room and updates Order Taker of any discrepancies found.
  • Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
  • Provide the turn down service to assigned guest rooms according to standards established by the hotel.  It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary.  Help control guest and cleaning supplies to save costs.
  • Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel.  It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
  • Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair. 
  • Clean corridors and floor public areas around guest rooms assigned.  Also maintain cleanliness of equipment and pantries.
  • Keep informed of hotel products and services knowledge in order to answer guest questions. 
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills & Qualifications:

  • Minimum of 1 to 2 years’ experience in a similar position
  • Preferably in an international, luxury five-star hotel
  • English - excellent communication skills
  • Any additional language skills of benefit

About Kempinski At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests.  Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven  by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon  which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition  for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community  of hoteliers. Your stage awaits. 

Discover a career crafted by you.