Kempinski Hotel Mall of the Emirates Dubai

Dubai, United Arab Emirates

Room Attendant – (in English)

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Room Attendant 

The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas and pantries according to standards established by the hotel.

Kempinski Hotel Mall of the Emirates

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.

Key Responsibilities:

  • Clean assigned guest rooms according to standards established by the hotel.  It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet
  • Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair
  • Clean corridors and floor public areas around guest rooms assigned.  Also maintain cleanliness of equipment and pantries
  • Keep informed of hotel product and service knowledge in order to answer guest questions
  • Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.  It may be providing information, giving an extra item such as a towel, etc
  • Write down on their assignment sheets relevant information for record purposes and possible future inquiries.  At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction
  • Provide the turn down service to assigned guest rooms according to standards established by the hotel.  It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary.  Help control guest and cleaning supplies to save costs
  • Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair
  • Clean corridors and floor public areas around guest rooms assigned.  Also maintain cleanliness of equipment and pantries
  • Keep informed of hotel products and services knowledge in order to answer guest questions
Competencies:

  • Minimum of 1 to 2 years experience as a Room Attendant in a 5 star international hotel chain
  • Fluency in English (Written and Spoken)
  • Additional languages is an asset
  • Strong knowledge of Microsoft Office applications
  • Attention to details 
  • Experience of working in multicultural environment 

About Kempinski

Hoteliers since 1897, Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage.