Kempinski Hotel & Residences Palm Jumeirah - Dubai

Dubai, United Arab Emirates

Sales Coordinator – (in English)

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Kempinski Hotel and Residences Palm Jumeirah is located on the Palm, one of Dubai’s most sought-after areas, a stay here means being immersed in luxury. It offers 244 luxurious suites, villas and penthouses, situated on five sprawling acres of territory. It combines four Food and Beverage outlets and private beach.

Sales Coordinator The Sales Coordinator is in charge of the office organisation. Assists in all administrative matters related to the Sales & Marketing department.

Key Responsibilities: 

  • Ensure sensible and effective use of the telephone – all incoming calls promptly answered in an agreed manner.
  • Ensure that calls are screened and dealt with in an appropriate way.
  • All enquiries to be dealt with within 24 hours.
  • Assist telesales research of existing/new clients within guidelines of Director of Sales & Marketing.
  • Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department.
  • Ensure the strict confidentiality of information passing though the office.
  • Record minutes of all meetings conducted by the Director of Sales and Marketing and any others as when directed by the Sales and Marketing team from time to time.
  • Maintain the highest standards of professional, ethics, and attitude toward all hotel guests, clients, and colleagues.
  • Coordinate and assist in organising sales trips.
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
  • Support the Director of Sales & Marketing and the Sales Managers in their day to day activities and to assist them in achieving their personal and team objectives.
  • Determine and implement the procedures and standards of an effective filing system
  • Maintain and update inventory: control of all gifts and giveaways.
  • Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations.
  • Compile monthly reports to be completed by 5th of each month.
  • Compile statistics.
  • Assist with the co-ordination of direct mail campaigns on behalf of sales and marketing, labeling, data collection and distribution of mail items.Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels.
  • Annual contracting administration for corporate and leisure business.
  • Ensure that store requisitions are submitted monthly.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.   

Desired Skills & Qualifications:

  • Minimum of 1 to 2 years’ experience in a similar position
  • Preferably in an international, luxury five-star hotel
  • Opera Knowledge is a must
  • English - excellent communication skills
  • Any additional language skills of benefit

About Kempinski At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests.  Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven  by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon  which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition  for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community  of hoteliers. Your stage awaits. 

Discover a career crafted by you.