Kempinski Al Othman Hotel Al Khobar

Al Khobar, Saudi Arabia

Sales Coordinator – (in English)

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Kempinski Al Othman Hotel

The spectacular new five-star Kempinski Al Othman Hotel Al Khobar offers sweeping views over the Al Khobar skyline. A wide range of rooms and suites are available, as well as 18 stunning, designer-styled apartments that combine the ultimate in elegance, space and comfort with all the services and amenities of a five-star hotel.

Banquet Sales Executive 

Sales person managing Leisure, Corporate or Group accounts within the Sales & Marketing department and possibly working with local and international travel agents/ tour operators, conference-meeting-incentive organizers/DMC for individual and group bookings.

Key Responsibilities 

    Solicit existing and potential customers and follow up established accounts on regular basis by phone, by correspondence or by personal contact.

    Set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial accounts.

    Follow up on lost business and bring information about them to the knowledge of the department superior.

    Negotiate with all customers and send out offers/contracts regarding individual and group business.

    Follow the sales and marketing results and propose corrective actions if needed.

    Explore industry related data, new developments in certain agencies’ structures, new assignments, industrial complexes, new business centers, new projects which all could be interest and benefit of the hotel and to distribute this information to their colleagues.

    Entertain decision makers of the Clients in the F & B outlets of the hotel and to take part in promotional activities with them.

    Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.

    When necessary, handle the group and individual reservation requests personally.

    Maintain the existence of an efficient customer database system (SFA) which will be capable of identifying report sales calls and other sales activities and carry out updating exercise in certain periods of time.  

    Update customers with the latest developments in the hotel and informs hotel management of all changes in the customer profile.

    Participate preparing the sales action plans, attending sales meetings, developing new ideas such as special packages, programs, promotional activities undertaken by sales department and/or F&B. 

    Take part in sales training programs, trade fairs / shows, sales blitzes and fam trips assigned by the Director of Sales / Director of Sales & Marketing.

    Keep themselves updated with the latest developments in the hotel including all activities, promotions, rates of the Hotel and the other chain hotels. 

    Keep department superiors informed of all changes in the customer profile.

    Prepare reports of each sales calls covering information about the company, their comments, requirements, complaints, of their customers etc.

    Cover assigned accounts in a designated Segment or geographic area and visit them at least twice annually.

    On weekly basis, prepare an activity report which will cover sales call reports, site inspections, fam trips, new agencies, meetings, entertainment and other functions they participated in during the week and presents to Sales Director.

    Accomplish any additional work assigned by Department head or Division head in the time frame required.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills & Qualifications

  • Minimum one year of experience in a relevant role.
  • Previous hotel experience is a plus. 
  • Ability to work and communicate to multinational environment
  • Local language excellent oral and written
  • English good oral and written
  • Saudi Nationals only 

About Kempinski

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe’s oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.