Kempinski Hotel & Residences Palm Jumeirah - Dubai

Dubai, United Arab Emirates

Sales Executive – (in English)

Apply Now

Kempinski Hotel and Residences Palm Jumeirah is located on the Palm, one of Dubai’s most sought-after areas, a stay here means being immersed in luxury. It offers 244 luxurious suites, villas and penthouses, situated on five sprawling acres of territory. It combines four Food and Beverage outlets and private beach.

Sales Executive Responsible for handling all event inquiries in a timely manner, conducting site inspections, negotiating proposals and contracts, liaising with operational departments for accurate handover of events, is present and available during events at the hotel, organizing weekly BEO meetings, holds post-event meetings, and ensures all events are paid and settled as set with timelines.

Key Responsibilities: 

  • Solicit existing and potential customers and follow up established accounts on regular basis by phone, by correspondence or by personal contact.
  • Set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate, commercial, and event management accounts. 
  • Follow up on lost business and bring information about them to the knowledge of the department superior.
  • Negotiate with all customers and send out offers/contracts regarding individual and event business.
  • Follow the sales and marketing results and propose corrective actions if needed.
  • Explore industry related data, new developments in certain agencies’ structures, new assignments, industrial complexes, new business centers, new projects that all could be interest and benefit for the hotel, and to distribute this information to their colleagues.
  • Entertain decision makers of the clients in the F&B outlets of the hotel, and initiate promotional activities with them.
  • Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.) Also, explore and compare event traffic (who is hosting events in which hotel) amongst the competitors.
  • Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
  • When necessary, handle the event and individual reservation requests personally.
  • Maintain the existence of an efficient customer database system (SFA) which will be capable of identifying report sales calls and other sales activities and carry out updating exercise in certain periods.   
  • Update customers with the latest developments in the hotel and informs hotel management of all changes in the customer profile. 
  • Participate preparing the sales action plans, attending sales meetings, developing new ideas such as special packages, programmes, promotional activities undertaken by sales department and/or F&B.  
  • Take part in sales training programs, trade fairs/shows, sales blitzes and FAM trips assigned by the Director of Sales & Marketing. 
  • Keep themselves updated with the latest developments in the hotel including all activities, promotions, rates of the hotel and the other hotels.  
  • Keep department superiors informed of all changes in the customer profile.
  • Prepare reports of each sales calls covering information about the company, their comments, requirements, complaints, of their customers etc.
  • Cover assigned accounts in a designated segment or geographic area and visit them as defined in Sales & Marketing Plan.
  • On weekly basis, prepare an activity report, which will cover sales call reports, site inspections, FAM trips, new companies, meetings, entertainment, and other functions they participated in during the week and presents to Director of Sales & Marketing.
  • Accomplish any additional work assigned by Department head or Division head in the timeframe required. This includes administrative duties as required and assigned.  

Desired Skills & Qualifications:

  • Minimum of 2 to 3 years’ experience in a similar position
  • Preferably in an international, luxury five-star hotel
  • English - excellent communication skills

About Kempinski At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests.  Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven  by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon  which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition  for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community  of hoteliers. Your stage awaits. 

Discover a career crafted by you.