Spa Reception Captain 水疗接待领班 – (in English)

Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.

OBJECTIVE OF THE POSITION:

职位任务：

To manage the spa and fitness centre effectively and efficiently.

有效率的管理水疗区和健身中心的正常运作。

Therapist training, SOP organizing and daily operations in the treatment aspect of the facility. Responsible for promoting. Selling and providing a range of treatment service in line with the expected procedural, hygiene and brand quality standards (LQA).

负责理疗师的培训, 标准流程制订以及日常理疗中设备各方面的运作。负责促销、销售和以及提供完整的理疗服务程序来并符合卫生标准，达到集团质量标准（LQA）。

MAIN RESPONSIBILITIES:

主要职责：

• Responsible for implementing plans to drive revenues from treatments and Spa Membership. Retail and treatment courses, in order to achieve targets.

负责执行护理、零售和疗程卡及水疗会员卡方面的营收计划。

• To administer and check the day to day revenue takings of the Spa .

核对和检查水疗每天的营业收入。

• To administer and check the day-to-day signs up of the Spa .

管理和检查水疗员工的上下班人数。

• To ensure a proper registration and clear administration of Members and check Membership payment.

确保会员登记制度的有限执行，完整的登记制度并检查会员的付款情况。

• To administer and resolve all inaccuracies of the club revenues, accounts .

负责和解决所有关于部门收入，账目及成员间的矛盾问题。

• To check and ensure all revenues or accounts are balanced and correct .

检查和确保所有收入和账目的平衡性和准确性。

• To submit all daily revenue reports to the relevant people and department .

递交日常收入报告给有关人员和部门。

• Administer and check employee’s day-to-day working standards & performance.

管理和检查员工日常工作表现及标准。

• Ensure employees service standard & skills are in accordance to the standards set by the Hotel .

确保员工的服务标准和技能是符合酒店标准的。

• Administer, check and resolve member’s complaint, comment & feedback.

处理和解决顾客的投诉,意见及反馈等。

• Ensure there are sufficient stationary supplies, spa & beauty products & guests amenities 确保充足的供应品,美容产品和客用消耗品。
• To liaise with suppliers, contractors & other department regarding day to day operation issues.

            保持供应商，承包商及其它部门之间有关日常运作事宜的联络。

• To source and obtain quotations for new or replacement equipment that may be required.

探寻新的产品供应商并获取报价单。

• Attend the hotel’s morning briefing & department head meeting .

参加酒店早会和部门经理会议。

• To submit daily operations report to the relevant people & department .

递交日常运作报告给相关人员和部门。

• To analyze and prepare annual Profit & Loss for the whole year .

分析年度盈利及亏损。

• To have a sound financial plan for the Spa year to date budget versus actual revenue.

制订合理的财务计划和水疗年累计收入预算。

• • Plan promotion strategy and discount .

计划和制定优惠活动及促销项目。

• • Conduct monthly training with each department pertaining to service standards, knowledge & skills.

同酒店其它部门培训有关品牌服务标准知识及技能。

• • Conduct monthly theory & practical test pertaining to service standards, knowledge & skills.

检查和测验有关服务品牌服务标准知识及技能。

• • Plan and organize activities and positive reinforcement work attitude to every staff.

计划和组织部门 活动以便更好的加强员工门的工作态度。

• • Comply with the Hotel’s Rules & Standards of Conduct as set forth in Employee Handbook.

遵守员工手册内所预定的工作规则和行为标准

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

根据酒店的业务需求，额外的工作职责和任务可能在任何时间被添加。

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.

We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.