Kempinski Nile Hotel Garden City Cairo

Cairo, Egypt

Spa Receptionist (Egyptains Only ) – (in English)

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Kempinski Nile Hotel 

Located in Egypt’s beautiful capital, Kempinski Nile Hotel offers guests a boutique five-star experience on the banks of the Nile River.

Right in the heart of Cairo’s Garden City district in down-town, guests are only a short drive from the Pyramids of Giza, shopping areas and local attractions.

Kempinski Nile Hotel caters to large groups, couples and solo travelers offering 137 rooms and 54 exclusive suites in an unforgettable environment. All suites come with their own private balcony so guests can relax and enjoy a beautiful view of the Nile River.

SPA Reception

The incumbent in this position is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards.  

Key Responsibilities:

  •  Greets all visitors to the health club / Spa centre in a warm and sincere manner, invites them to sign the registration sheet and provides them with assistance such as key for lockers, towels, racket rental, or information concerning our services and facilities in a prompt and efficient manner.

  • For visitors interested in a membership at the Health Club, promotes the  services by providing information and offering a tour of our facilities.  Assists members and new members in filling out the membership application form correctly.

  •  Handles all Health Club cashier’s transactions such as rental fees, daily visits, membership fees or any other fees from guest and issues a receipt.  At the end of the shift balances the cash register.

  • Receives all incoming telephone calls to the Health Club according to the hotel standards, provides/receives information, takes appropriate actions such as booking a court or refers the matters to the relevant persons to handle.  

  • Liaises with squash, tennis, swimming coaches and masseurs in case of bookings and / or cancellations from members / guests.

  • Upon visitors’ departure from the Health Club, thanks them for their visit and gives them a warm goodbye.

  • Makes handover report written and verbal if possible for the receptionist on the next shift.  Before each shift, reads handover report.

Desired Skills & Qualifications:

  • Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage. 

  • Operational knowledge of the role.

  • Luxury Hotel Experiences. 

  • Communication skills.

  • Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera; Basic knowledge of Micros is an advantage.

  • Passion for hospitality and the European elegance of service.

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. 

Embrace an experience as individual as you are!