Kempinski Summerland Hotel & Resort Beirut

Beirut, Lebanon

Spa Receptionist – (in English)

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 About the property

Kempinski Summerland Hotel & Resort Beirut is the only 5-star luxury beach resort in Lebanon with its own private beach. Facilities include 153 of the newest and largest rooms and suites with gorgeous views, a labyrinth of pools with a sit in pool bar, water sports facilities, exquisite gardens, a cigar and single malt whiskey lounge, the largest outdoor glamorous venues in Beirut to host the city’s most prestigious events and the only hotel resort with day use beach bungalows with Jacuzzi and direct pool access & personal butler server in Beirut.       

                                                                                                         Spa Receptionist         

is responsible for managing the Spa guest relationsection and providing the highest professional services in accordance with Kempinski’s policies, procedures and service standards. They also act as a representative of the Spa mnager and handle all guest relation matters brought to their attention, to the satisfaction of the guest.  

                                                                                                        Key Responsibilities 

  • Be knowledgeable about all VIPs in-house.
  • Welcome, facilitate and bid farewell to the Spa guests.
  • Answer Telephone calls and register appointments. 
  • Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
  • Maintain a record of all complaints and requests, follow up and inform concerned operating departments.

                                                                                   Desired Skills & Qualifications

  •  Minimum 1 years of experience in the Spa department /Receptionist role , preferably in a 5* Luxury Hotel, international chain.
  • Bachelor's degree in Hospitality Management or equivalent
  • Fluency in English and Arabic. French is a plus
  • Proficiency in MS Office (Word, Excel & Powerpoint)

To fill this position, the candidate must identify with the Kempinski core values, in addition, they should be especially:

  • People Oriented
  • Passionate for European Luxury
  • Entrepreneurial
  • Straightforward