Kempinski Hotel & Residences Palm Jumeirah - Dubai

Dubai, United Arab Emirates

Telephone Operator – Arabic Speaker

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Telephone Operator

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience.

Kempinski Hotel and Residences Palm Jumeirah

Kempinski Hotel and Residences Palm Jumeirah is located on the Palm, one of Dubai’s most sought-after areas, a stay here means being immersed in luxury. It offers 244 luxurious suites, villas and penthouses, situated on five sprawling acres of territory. It combines five Food and Beverage outlets, the Parisian-inspired Cinq Mondes Spa, and private beach.

Key Responsibilities:

  • Receive each guest call in a professional and friendly manner.
  • Maintain effective communication with all departments to ensure smooth service delivery. 
  • Handle every query in a polite and courteous manner and always strive to exceed guest expectations.
  • Prioritize and perform accordingly to ensure that data’s are handled immediately with speed and efficiency.
  • Develop of through knowledge of room rates, room locations and type of rooms.

Desired Skills & Qualifications:

  • Minimum 1 years’ experience in a similar role
  • Strong communication skills ( verbal, listening, writing)
  • Able to work alone and in a team
  • Can handle pressure
  • English – excellent oral and written skill
  • Arabic speaker

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. 

Embrace an experience as individual as you are!