Therapist – (in English)

 

Spa Therapist

 

To take responsibility/ownership and do whatever is required to provide a truly memorable experience for the guest fulfilling the duties as a Therapist and team member at Kempinski The Spa. To have a clear understanding of, and work in line with, all related standards, core values, visions and goals of Kempinski the Spa. To ensure clients receive requested treatments according to the spa’s standard operating procedures and policies.

 

DJIBOUTI PALACE KEMPINSKI

This superb property of 320 panoramic rooms and suites, features not only state of the art conference and meeting facilities, also a plethora of entertainment amenities making it the top destination for corporate and leisure markets in Eastern Africa.

Key Responsibilities:

• The Therapist is key in providing the core of the spa experience: the treatment.
•  It is the responsibility of the Spa Therapist to ensure that we deliver special, individual and unique service to all guests in the Spa and Fitness Center.
•  It is the Spa Therapists responsibility to ensure highest level of comfort and service and create a genuine, warm and welcoming environment for our guests.
• Therapist will ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.
• The Therapist will require a high level of social skills and the ability to take responsibility for the customer service in the spa.
• High standard of presentation is essential together with reliability and punctuality.
• Perform spa treatments to a high standard.
• On completion of the Guests treatment experience, guide them to their next area.
• Following scheduled roster and daily appointment schedule
• Maintain hygiene and cleanliness of treatment rooms
• Manage levels of professional stock and supplies
• Reference and abide by the spa’s Standard Operating Procedures, Policies & Forms Manuals.

Desired Skills & Qualifications:

 

Massage Certificate with following types:

·         Swedish Massage

·         Sports Massage

·         Lymphatic Massage (An Advantage)

·         Reflexology

·         Aromatherapy Massage

·         Herbal Therapy

·         Medical Massage (An Advantage)

·         Thai Massage

·         Balinese Massage  

Beauty Therapy Certificate with :

·         Nails Treatment

·         Manicure and Pedicure treatment

·         UV gel /Acrylic overlays and extensions nails (An Advantage)

·         Nails art / design (An Advantage)

·         Facial care

·         Waxing

·         First Aid and CPR certificate (An Advantage)

General requirement:

·         Good English speaking and writing

·         Good French speaking and writing (An Advantage)

·         Three (3) years spa therapy experience in a standard spa

·          Team Player

·     Dedicated professional that is motivated and has a great positive attitude

·         Good equipment operator

·         Time management abilities

·         Strong interpersonal communication skills

·         Demonstrated sales and customer service skills

·         Excellent guest service skills

·         Computer skills

About Kempinski

 Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential. 

 Embrace an experience as individual as you are!