Kempinski Nile Hotel
Located in Egypt’s beautiful capital, Kempinski Nile Hotel offers guests a boutique five-star experience on the banks of the Nile River.
Right in the heart of Cairo’s Garden City district in down-town, guests are only a short drive from the Pyramids of Giza, shopping areas and local attractions.
Kempinski Nile Hotel caters to large groups, couples and solo travelers offering 137 rooms and 54 exclusive suites in an unforgettable environment. All suites come with their own private balcony so guests can relax and enjoy a beautiful view of the Nile River.
Restaurant Waitress (Egyptian Only)
The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction
Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and name tag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
A courteous, professional and efficient service is provided at all times.
All duties and tasks are performed as per the tasks required at the outlet.
Be knowledgeable of all services and products offered by the hotel.
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
Have the knowledge and understanding to explain and perform up selling all items offered by the department assigned as well as offering alternatives.
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Successfully perform opening and closing procedures established for the assigned outlet
Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
Undertake reasonable tasks and secondary duties as assigned by the Department Head.
Respond to any changes in the department as dictated by the hotel management.
Assist in carrying out scheduled inventories of products and operating equipment.
Perform any other assigned reasonable duties and responsibilities as assigned.
Project at all times a positive and motivated attitude and exercise self-control.
Desired Skills & Qualifications:
Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage.
Operational knowledge of the role.
Luxury Hotel Experiences.
Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera; Basic knowledge of Micros is an advantage.
Passion for hospitality and the European elegance of service.
Organization: Kempinski Hotels
Location: Kempinski Nile Hotel Garden City Cairo
Job Type: Regular
Job Level: Staff
Job Posting: Jan 21, 2021
Unposting Date: Mar 22, 2021
Job Number: 190002BU