HR Apprentices Officer

Hotel Vier Jahreszeiten Kempinski München

Jürgen

Tell us more about you and your career background.

My journey started in the charming town of Schwäbisch Gmünd near Stuttgart, where I completed my higher education entrance qualification. From there, I ventured into entrepreneurship by owning a pub near my hometown for a year. However, it wasn’t long before I discovered my true passion for the gastronomy and hospitality industry.

Subsequently, I pursued an apprenticeship as a Hotel Specialist, with additional certifications in Hotel Management. This path led me to London, where I gained valuable experience working in various hotels. Later, I relocated to Switzerland as an Assistant Front Office Manager. Eventually, I joined the prestigious Grand Hotel Des Bains Kempinski St. Moritz as a Concierge, progressing to Assistant Head Concierge over time.

My journey continued at the historic Hotel Vier Jahreszeiten Kempinski München. I began as a Concierge and was eventually promoted to Bell Captain, overseeing a team of 12 employees for 12 years. Presently, I serve as an HR Officer, supporting and mentoring trainees and apprentices since July 2023.

 

What is your favourite thing about your job?

It’s the people. Over the years at Kempinski, I’ve encountered a diverse range of characters and individuals who have left a lasting impact on me. Both our guests and employees have instilled in me a profound passion and interest that I carry every day. One of my cherished moments is reconnecting with guests from Switzerland, where my Kempinski journey began. Working here offers me a fresh perspective on life each day, and the opportunity to continuously learn and grow personally is one of the greatest benefits.

One particularly memorable experience was when a very famous person expressed his appreciation for the fact that I treated him as a human being and not just as a celebrity. Another favourite moment was the warm welcome I received from my new HR team, which made me feel appreciated and part of a close-knit group. These moments highlight the rewarding connections and experiences I’ve had at Kempinski.

 

How does Kempinski differ from other places where you have worked?

Kempinski has been a transformative force in my life. It’s where I met my wife, and even proposed to her in our restaurant in St. Moritz. My 12-year-old son, Simon, stands as a testament to the profound impact Kempinski has had on my journey. Every day, navigating challenges alongside my team gives me a deep sense of belonging within the company. The collaboration and support within the team demonstrate the power of collective effort, which makes me feel like an integral part of this company.

Among the DNA values, my favourite is being straightforward, as I am very outspoken and sometimes loud. This value helps me express myself and be heard. Even though I can be a little bit edgy, with guidance and encouragement from my colleagues, I continue to grow and evolve as a person. This was not similar to the properties I worked at before Kempinski, and this is what sets Kempinski apart.

 

What advice would you give to someone considering joining or someone who has just joined Kempinski?

People who join us should be open and enjoy the sense of history within the company. They need to bring their unique personalities to their roles, and they will find that their efforts are recognised and rewarded. Working at Kempinski offers numerous opportunities, not only within the hotel industry but also in other areas. My advice to those joining us is simple: Give your best, and you will reap the rewards!

 

Any interesting facts about your hotel property?

Standing beneath the glass ceiling in the lobby, you will find yourself enveloped in a sense of connection with the hotel as if it is alive and breathing. It’s a special moment I treasure, my own private communion with the soul of the hotel.