Acting Concierge Supervisor

Kempinski Hotel Jinan


Tell us a little bit more about you and your career background.
I’m Kobe, a graduate of Jinan University with a major in Hotel Management. I have over five years of experience in the hotel industry. I started in Shanghai and later spent more than three years at Kempinski Hotel Jinan. The hospitality sector feels like home to me, allowing me to leverage my communication skills to connect with a diverse range of individuals.


What is your favourite thing about your job?
In my role, I apply my expertise and a positive attitude to address issues and assist guests, enhancing their check-in experience. I prioritise assisting guests, as aiding others aligns with the longstanding virtues of our Chinese heritage, and it is our responsibility to uphold these values. Furthermore, I recall a moment when I assisted a customer in locating their missing phone and glasses outside the premises. This act was crucial to the customer and brought us a sense of fulfilment through helping others.


How is Kempinski different from other places where you have worked?
Kempinski is a big family where I have gained valuable knowledge, and I continuously work on self-improvement. Within this family, colleagues are like siblings, supporting each other, learning together and enhancing our service to guests. Working at Kempinski has been a transformative experience for me, enabling gradual personal growth and skill development in the industry. It instils a sense of belonging and encourages continuous improvement.
As a Kempinski team member, I feel the hotel’s appreciation and the group’s support for all staff, fostering our dedication and development. I appreciate Kempinski’s strong DNA of being people-oriented, valuing every individual and providing support and opportunities for growth based on personal efforts.


What advice would you give to someone considering joining or someone who has just joined Kempinski?
At Kempinski, you can use your strengths and express yourself. The atmosphere is welcoming, providing ample opportunities for learning and building friendships. Additionally, the hotel prioritises your professional growth, ensuring that your experience at Kempinski adds excitement to your life.


Any interesting memory had you in the hotel property.
During one summer, a guest approached me with news that his grandson, currently overseas, would be returning to Jinan soon with some classmates. This visit was a special one, as the grandson was coming back to visit his grandparents and bringing along friends to explore Jinan. He mentioned the need for a spacious vehicle to pick up the group from the airport. Understanding the elderly gentleman’s requirements, I promptly arranged for a suitable car. Concerned that the grandson and his companions might be hungry upon arrival, I bought bread and stocked up on water for the journey. Additionally, I carefully planned a tour of Jinan’s attractions and created an itinerary for their enjoyment. It was important to me that they had a delightful experience in Jinan and were satisfied with the service provided by Kempinski Hotel Jinan.