Rooms Division, Front Office & Guest Services

Your authenticity gives our luxury warmth

Whether you are a Front Desk Agent checking in a guest, a Bellman ensuring the secure handling of luggage, or a concierge making arrangements to create a memorable moment, you are the stars of our beautiful performance, delivering personalised and special experiences for each of our guests. You embody the elegance of the Kempinski brand, tailoring solutions to unique challenges and creating moments to cherish with craft and care. Flexible, composed, and focused, your attention to detail and inspired ability to connect with people allow your talent to shine in roles that offer variety and surprise, on a stage where no day is the same.

An iconic symbol of Kempinski and a key component of the Front Office team, is the Lady in Red. Responsible for communication with guests, providing attentive service and delivering the highest quality of care, the Lady in Red acts as the Hotel Ambassador ensuring the well being and satisfaction of every guest.

The authentic care you give to our guests is matched by our care for you in return. We give you support and resources for continuous learning, and a working environment where your talents are respected and your ideas are listened to. Your passion for people, engaging and diplomatic demeanour, and problem solving skills are rewarded with exciting development opportunities, professional prospects across our constellation of properties around the world, and the opportunity to craft your own career.