What do you think is special about Kempinski Hotel Beijing Lufthansa Center?
Many things. It was the first Kempinski hotel to open in China in 1992, and since then Kempinski has opened many hotels in the region. Our hotel has such a solid reputation as a five star international hotel in Beijing that we were the first non-governmental hotel to receive foreign heads of state in addition to many other high profile guests. But if you ask me, what I find most special is my colleagues. I truly love my hotel, my colleagues and my job.
What do you like most about your job?
My career started in 2004 when I joined the Kempinski Hotel Beijing Lufthansa Centre team as a housekeeping trainee, and in the first two years I was a junior room attendant, room attendant and store keeper. I was promoted to PA & Floor supervisor in 2006, leading my team to provide excellent service. At the same time I start my second major, HR Management in University, which led to my transfer to the HR and Training department. I have enjoyed many things in all these roles, but now I love that I can communicate and cooperate with all employees and that my work helps them to progress. Everyone knows me very well in the hotel.
What is your most memorable moment at Kempinski Hotel Beijing Lufthansa Center?
There is one experience that stands out for many reasons. It was a hot morning during the 2008 Beijing Summer Olympic Games so the city was full of tourists and our hotel was exceptionally busy. Many guests were departing and arriving, sometimes within just one hour of each other and our whole hotel team doing their best to ensure all our guests had what they needed and working hard to maintain smooth operations. I was floor supervisor at the time and I went into the room of a guest who had just left, but I found that he had left a very expensive watch behind by accident. I called the Front Office and was told the guest was still in the process of checking out. I rushed to the lobby just in time to return the watch to the guest and wish him a safe trip home before he got into his airport taxi. It was so simple, but he was so grateful for the service. It made me feel very nice